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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
646 ratings and 361 comments received in the last 90 days.
24 April 2024
Sytner Sheffield and Adam Namsoo couldn't have been more helpful and professional
24 April 2024
I was very happy from the support I got from choosing the car, through to completing the paperwork, collecting the car as well as the follow up to see how I was getting on. George was very polite and professional throughout.
20 April 2024
Really great showroom and nice experience
19 April 2024
Totally satisfied from the moment I set foot in the showroom. I've received 110% from David Smith, Sytner Sheffield, with every aspect of acquiring my new car.
19 April 2024
All l can say it was amassing
19 April 2024
All the staff I encountered were helpfull and proffessional in a pleasant environment.
18 April 2024
Sam Keyworth was very professional, supportive, polite with excellent product knowledge
18 April 2024
Beautifully clean and fab showroom. Staff endlessly helpful!
18 April 2024
The staff are all so friendly cannot do enough for you particularly Jess who helped me through the purchase process.
18 April 2024
We received excellent customer service and communication from Chaneice throughout.
17 April 2024
Everything proceeded without any problems. Delivery on time.
17 April 2024
Simple purchasing process and handover went smoothly.
16 April 2024
Chris Howe (salesman) and business support were excellent.
16 April 2024
Quick made Quick delivered
16 April 2024
Its always such a smooth experience. Especially when dealing with Lee.
12 April 2024
Adam was fantastic and went above and beyond to keep me informed and to ensure our specific requirements for the handover was met.
10 April 2024
Professional and friendly service. George was great from the first visit to the showroom and always went the extra mile to make us feel welcome and assist with any queries we had.
08 April 2024
Jessica and Paul C are great assets to Sytners and BMW
08 April 2024
Great experience in a great environment.
07 April 2024
I am extremely satisfied with the overall experience at the BMW Centre. George Lott was very easy to deal with. He understood my requirements from first contact, dealt efficiently with special requests I had and made the whole experience really good.
07 April 2024
Service is great and customer focused
07 April 2024
Mark Lomas was extremely professional, knowledgeable and did all he could to make our experience unique and enjoyable.
05 April 2024
Sam the sales person were professional friendly and made you feel at ease from start to finish felt very natural and comfortable with him very pleasant young man went above and beyond to find what we needed.
05 April 2024
Chaneice was great
05 April 2024
The sales procedure was exhausting/manipulative/unpleasant to use just a few words. Handover was OK, at least no more sales attempts were made.
04 April 2024
Before placing my order the sales representative Jessica Vardy was able to answer all my questions regarding choice of vehicle and specifications. She then gave me regular updates on build and delivery dates. Jessica is a credit to Sytner BMW.
04 April 2024
Brilliant customer service from Chaneice
04 April 2024
I was keptfully informed of the progress of the car throughout the purchase. The handover was very informative and comprehensive.
04 April 2024
All staff very attentive, there was an issue with time, another customer was having a problem which delayed our collection, it was no fault of Mark Lomas, he was apologetic and in the end he made unveiling of our new car special to us.
04 April 2024
Very satisfied with our overall service
03 April 2024
From initial enquiry to delivery of the vehicle I was kept informed of the vehicle progress. Always polite and courteous.
02 April 2024
does what it says on the tin. sales personnel. very knowledgeable of the product and options available.
02 April 2024
The staff were very welcoming & more than happy to help. Lee Drewry sold me my car & he was excellent from start to finish. Really helpful, friendly & all queries I had were dealt with immediately by him.
01 April 2024
Sytner sheffield is just the best in terms of customer experience
31 March 2024
Very good. Very friendly, attentive and professional.
31 March 2024
Was really easy and all my questions were answered
31 March 2024
Jessica was great
29 March 2024
Made to feel I was a valued customer
29 March 2024
Again friendly service making the whole process stress free
26 March 2024
David Smith provide me with an excellent level of service.
24 March 2024
Christopher Howe at Sytner Sheffield is the best car salesman I've ever dealt with he is a great asset for the Sytner group
22 March 2024
Excellent quality of cars to choose from. Also a very smart showroom. Polite sales personnel as well.
21 March 2024
Excellent service with quick answers to any queries. Always a follow up from the team after a paperwork sent to make sure we understood. Also follow up after purchase to see if all is still ok.
21 March 2024
I am very satisfied
21 March 2024
Excellent customer care from Richard Cooper, took good care of me. Really easy to deal with and made the whole process straight forward. Good guy to do business with
21 March 2024
It was a great experience and thoroughly enjoyed it
20 March 2024
Kept informed and follow up calls
19 March 2024
I have no complaints on the level of service it was really straight forward and easy
18 March 2024
Sam was brilliant, organised a test drive and explained all aspects of the car. He knew exactly what I wanted and managed to source a car for me. The handover was very thoroughly done, and I felt very happy driving away in it.
17 March 2024
Was an easy process of purchasing the car and David gave me all the relevant information I needed and made me feel super comfortable with what I was purchasing, making sure it was right for me
15 March 2024
I am extremely satisfied with the entire process. The payment process was also seamless and quick. Within less than a week of the car's arrival, it was plated and ready for collection. Overall, the experience was smooth and efficient, thanks.
14 March 2024
All of my questions were fully answered
13 March 2024
The Sheffield Sytner dealership is one of the best around, an amazing building, with amazing staff.
12 March 2024
Could of been completely satisfied if the car had been perfect.
09 March 2024
Steve Vickers responded to all my questions in a timely manner and provided feedback. He stayed in touch throughout the process.
08 March 2024
Sam Keyworth was attentive and highly professional. His proactive and honest approach creates trust and confidence. Sytner is an impressive organisation with great staff.
08 March 2024
Everyone was pleasant and friendly I felt very comfortable and happy. David made the collection of my new car a wonderful experience. The premises are clean and comfortable a nice place to visit.
07 March 2024
Happy
06 March 2024
Everything from start to finish was great service
06 March 2024
All my questions were answered.
06 March 2024
Amazing service
04 March 2024
Very happy. George went above and beyond to ensure the purchase was right for me
04 March 2024
Everything was organised and ran smoothly
03 March 2024
Consistently kept me fully informed of options, dates etc. The only time things went quiet was when the centre was dealing with an issue out of their own hands (my specced car was only available from a different dealer).
02 March 2024
The whole experience was excellent from looking at different models of cars in the showroom, test drives, paperwork, keeping in touch either by email or over the telephone, arranging picking the car up and the day of collecting the car.
29 February 2024
George was very knowledgeable and patient with me. Nothing was too much trouble. Excellent customer service
28 February 2024
Thanks to Chaneice Allen, this has quite simply been the most pleasurable car buying experience I have had in over 30 years. From her initial thank you message when I enquired, at the test drive and then on handover day, Chaneice was fantastic!
28 February 2024
efficient
28 February 2024
I was kept informed with every stage of my purchase and any questions were answered promptly an formatively
28 February 2024
Being a first time BMW owner I could definitely say I'm super satisfied
27 February 2024
My car arrived two months before expected which was great and I was notified on the steps of my vehicles journey to me.
27 February 2024
The centre was very impressive and the facilities were first class.
27 February 2024
Having been recommended Sytner Sheffield and Mark Lomas by a friend. I could not fault our experience at the BMW centre. From my initial phone call with Mark to the handover of the car the whole experience was problem free and thoroughly enjoyable
27 February 2024
couldn't ask for anymore
27 February 2024
Great efficient service. Turn around time of 2 days.
26 February 2024
All went to plan
25 February 2024
Brilliant service from everyone from reception to sales and finance
24 February 2024
just a very helpful team
23 February 2024
Fantastic service from established staff member.
23 February 2024
The process was handled very professionally. I was kept up to date regularly and the handover was hassle free.
22 February 2024
After owning 2 new BMW 5 Series over the last 20 years l thought l would jump ship and try a new Ford Mach-e EV, but l quickly found out the difference between Ford and BMW ownership, l have now sold my Ford at a 50% loss and the proud owner of a BMW
22 February 2024
Adam Namsoo made sure I was happy every step of the way from test drive to the day I drove my new car away.
22 February 2024
Car available immediately, happy with price paid. Very smooth process for part-ex.
22 February 2024
As I said above I am really happy with the vehicle I received and also got it on my birthday which was a plus
22 February 2024
Very satisfied the experience was exceptional
09 February 2024
Great car & service
25 April 2024
Timely, efficient and always well informed.
25 April 2024
Same again Excellent service
24 April 2024
The work that is required did not get done- but the car was checked and cleaned and I was told I would be told when the parts needed to do the works required were available
24 April 2024
Everything seemed clear
24 April 2024
Went well
24 April 2024
Young lady who looked after me on the service reception was brilliant.
24 April 2024
Excellent communications throughout
24 April 2024
Despite my car being booked in for a routine service.It was found to have an oil leak.This oil leak also manage to penetrate my driveway.Despite this unfortunate incident your service advisor Ailish resolved this matter in a very professional manner
24 April 2024
Very helpful
24 April 2024
Friendly service.
23 April 2024
Service staff were very courteous and efficient. I particularly liked the automated drive in reception system
23 April 2024
Professional service
22 April 2024
The whole experience from dropping the car off to collection was excellent!
21 April 2024
Friendly staff, full of knowledge and made whole visit enjoyable
21 April 2024
Good efficient service. Professional and friendly staff. Nice environment.
20 April 2024
Booked my car into Sytner Sheffield. Car arranged for me. Good comms and support during the time my car was onsite
18 April 2024
It was exactly as expected.
18 April 2024
kept up to date at all times & Sammy went out of her way to facilitate me collecting my car outside of normal working hours.
17 April 2024
After viewing a log and pictures of the fault, Sam Grey agreed that it was an issue that needed to be addressed and kept me updated with the repair
17 April 2024
Good experience
17 April 2024
Prompt responses
16 April 2024
Quick and easy to book the service
16 April 2024
You did exactly what you said and in a reasonable time
16 April 2024
Friendly, professional and efficient service end to end. Ben at Sytner Sheffield was great .
15 April 2024
Facilities and service excellent
15 April 2024
All members of staff make you feel welcomed. The service manger, made sure I understood what they discovered, and what they will do to resolve any issues.
15 April 2024
All was well except for the fact that I still haven't received any video showing the inspection they have done on the car.
15 April 2024
Excellent service is given. Car runs smoothly after service. You explain as well as provide video of the car parts and printed documents of service you have done, and advise if anything needs to be done. My mind's at rest as it is serviced by experts
15 April 2024
Very satisfied
15 April 2024
Everything was first class
15 April 2024
Lisa couldn't have done more for me
15 April 2024
excellent, the car was ready on time and also washed.
15 April 2024
Great service throughout, regular updates were given to me, explaining what was happening with my vehicle
14 April 2024
No concerns at all
14 April 2024
No waiting
14 April 2024
Professional service
14 April 2024
Top class service ??
14 April 2024
Very helpful
14 April 2024
All round quality service
14 April 2024
Good service- thorough and on time. Very courteous.
14 April 2024
The young man who I dealt with was very nice and informative
14 April 2024
Everytime I had a service done on the car it's always been informative and swift. If parts needed replacing, it got done so on the same day and if that was not possible they would offer a courtesy car.
14 April 2024
The service was what I expect from the dealership.
14 April 2024
I was kept updated throughout the time my car was in the dealership for a service which was dealt with in a timely manner. The dealership was very well organised upon arrival and collection of my vehicle.
14 April 2024
Just really happy with the service
14 April 2024
Problem with climate control diagnosed and fixed plus other jobs done. Would be 5 stars if it hadn't cost me almost £3K!
14 April 2024
The communication was good, pleasant representatives and very clean facilities.
14 April 2024
My car came back as it was new
14 April 2024
They are brilliant
14 April 2024
Very satisfied
14 April 2024
As above
13 April 2024
I found it to be quite expensive £1500 to have an actuator fitted.
13 April 2024
Great experience
13 April 2024
Always dealt with in a prompt and high class manner. Nothing is too much trouble for your customers.
13 April 2024
Service advisors are excellent
13 April 2024
Kind, helpful and attentive staff
13 April 2024
Did a good job but labour costs too high Your service colleague Samantha was excellent and followed up to check all was ok which was appreciated
12 April 2024
Good service, pleasant and helpful staff, modern dealership.
12 April 2024
Helpful / polite staff accommodating to customer needs
12 April 2024
My X1 has had quite a few issues and Sytner Sheffield have done a great job with repairs. I am very pleased with the service.
11 April 2024
Completely satisfied. I was kept up to date and the car was ready when promised.
10 April 2024
No messing around was quick getting sorted and gave me a good dervice helping to finish earlier than expected.
10 April 2024
A wonderful showroom and polite staff on hand to assist
10 April 2024
Did the job in the timescales quoted, not cheap though.
10 April 2024
Job done no problems ??
10 April 2024
Here again the staff are very attentive enthusiastic and knowledgeable. Nothing was too much trouble.
09 April 2024
Very efficient
09 April 2024
Quick and easy
09 April 2024
Excellent customer service. Courteous staff. Easy to deal with.
09 April 2024
my vehicle was ready at the time stated and the operative explained in full detail what had been done?
09 April 2024
Richard was professional. Vehicle issue dealt with in a timely manner. Vehicle clean and tidy when picked up.
09 April 2024
I dropped my car off at 8.30am on the day. The meet & greet guy, Sam, said my car would be ready about midday. So I came back about 11.45. However my car wasn't ready until 3.45 so I was sat waiting in reception for 4 hours.
09 April 2024
Staff were great. Took the time understand my concerns as a customer and investigated and fixed the issue.
09 April 2024
Great communication throughout the repair process and a fast turn around to get the car back on the road.
09 April 2024
Explained everything with detail and offered help throughout the process.
09 April 2024
Immediate and quality reception My name automatically identified without me saying who I was
09 April 2024
Brilliant service as always.
09 April 2024
I was extremely pleased to be told that I qualified for the customer discount scheme.
09 April 2024
Great service, great information on 'extras' and the work was completed within the time agreed.
09 April 2024
No faults
09 April 2024
Very polite and kept me informed.
09 April 2024
Easy mot and the change from start to finish of the process. Scott was great as always.
09 April 2024
No issues great dealer IMO
09 April 2024
You replaced two parts and I drive 200 miles home afterwards but error message came up when home and engine cut out, so has been in my local garage for further investigation
09 April 2024
Really helpful service.
09 April 2024
The salesman David Smith was attentive to our every need and went above and beyond to satisfy all our requirements.
09 April 2024
Very expensive, no courtesy car and car still not right despite £3,500 bill so going back in.
09 April 2024
Used the 90 min service option and was a great option.
09 April 2024
No issues - very happy
09 April 2024
in addition to the above, the dealership is very modern and easily accessible. Staff were polite and friendly
09 April 2024
Mot cv boot brake pads and service from Martin Hoe very good other operatives below what I expect from BMW.
09 April 2024
Very inviting showroom
09 April 2024
Very helpful Service Centre advisor. He had some difficult problems to help me with and I was happy with the outcomes.
02 April 2024
They checked the issue I asked them too, and despite the app saying I'd need to pay £100 for a vehicle check (which is INSANE) they didn't charge stating that a vehicle check comes under the warranty and service.
30 March 2024
All round good service
29 March 2024
Professional
29 March 2024
Efficient
29 March 2024
Good value for money
29 March 2024
Excellent service
28 March 2024
Just great service from start to finish.
28 March 2024
Very friendly, quick and accommodating
28 March 2024
Have used for a few years now as also have mini and great service
28 March 2024
MOT will I waited
28 March 2024
The service was good, mot was completed. I did bring up an issue with the breaks sqeaking and being hot after a drive Have been told when raised twice I need to apply the handbrake when driving to clean the brakes, everytime I release the handbrake
28 March 2024
Very pleased with your service
28 March 2024
Great , staff friendly helpful efficient
28 March 2024
The staff treat customers with respect and Scott was careful to explain the technical aspects of what work needed doing and why. The video service showing the car is excellent. Having the car cleaned before returning is a nice touch.
28 March 2024
Service staff very helpful and couteous.
28 March 2024
No issues
27 March 2024
All matters were resolved. The service advisor Martyn Hoe was excellent.
26 March 2024
Ben was great made the process easy
26 March 2024
Again, Martyn from the start was there to greet me, and make sure all of my problems were resolved in a timely manner. The professionalism was second to none considering I've purchased cars from both Mercedes and Audi in the past.
26 March 2024
Took car in for routine service, due to change in circumstances needed car back quickly, BMW had it done & ready in 1 hr despite short notice
25 March 2024
Nothing to complain about. Top quality work, courtesy car no problem.
25 March 2024
Excellent
25 March 2024
Somewhere clean to sit and wait, coffee provided
24 March 2024
Nothing was to much trouble and set me up so i could work remotely while my car was in
24 March 2024
Martin was superb. Nice place to visit. Please can I have the Alpina?
24 March 2024
Polite and professional
24 March 2024
Overall ok, however on all previous experiences with bmw the car would always be valeted, this was not the case this time, even after having a faulty boot seal replaced as water was leaking into the car, making the boot wet, but still not valeted.
24 March 2024
Went above and beyond
23 March 2024
Work completed promptly update calls throughout hire car while my car was being worked on.
23 March 2024
No problem experienced. All the staff were pleasant and helpful The centre is clean and welcoming. I was contacted when necessary.
23 March 2024
Taken care of and kept up to date really well. Sammy was awesome!
23 March 2024
Service experience was very good
23 March 2024
Good communication
23 March 2024
The person that delt with me was brilliant
23 March 2024
The work done was due to a recall notice so free to me but they still gave my car a good clean inside and out. There's always people on hand to provide refreshments whilst I wait and the seatimg area is very nice.
23 March 2024
Staff helpful and efficient.
23 March 2024
Great service
23 March 2024
Great service
23 March 2024
Excellent
23 March 2024
It was completed within the timescale predicted by Sytners and was valeted upon return. The handover process is seamless and is conducted in an internal, formula one-esque pit environment.
23 March 2024
Good service
23 March 2024
I have no complaints!
23 March 2024
The work carried out was all as expected
23 March 2024
No problems
23 March 2024
As I would expect at a top end car dealership, I was looked after and informed what was happening and when my car would be ready. No problems with Sytner Sheffield.
23 March 2024
Always first class
23 March 2024
Great service, professional and friendly. Kept informed at each step
23 March 2024
Satisfied apart from attempt to sell balancing of wheels when not necessary. Also even though new batteries were put into the key fobs I keep getting warnings on the dashboard to say something is wrong. Now I will have to make yet another trip...
23 March 2024
Service done just as i wanted.
21 March 2024
I'm always totally satisfied, I feel that Sytner takes really good care about me
19 March 2024
No issues, sorted service in time and good standard
18 March 2024
Very courteous
18 March 2024
No problems.
18 March 2024
Timely service with ability to work while waiting. Welcome coffee and works completed to quoted price.
17 March 2024
Every thing done on time
16 March 2024
Excellent service from Martyn, answered all my questions.
16 March 2024
Great communication
16 March 2024
Very Satisfied
16 March 2024
Very easy experience
16 March 2024
Work done to a high standard and friendly service
15 March 2024
Really happy with the service and staff
14 March 2024
Excellent service by the staff. Didn't have to hang around, was seen by Ben on arrival & loan car for the day. Excellent coffee.
14 March 2024
Great communication from service advisor and she looked after me. Thank you!
14 March 2024
This would have been a five star rating but the lady I booked the service with advised me wrong on the price. Luckily the customer service agent (Sam) resolved this for me.
13 March 2024
All the staff were friendly and helpful.
13 March 2024
As above and my car was spotless when I got it back
13 March 2024
Sammy was really helpful & made it an easy process, thank you.
13 March 2024
Every time I get back into my car following a service all the car settings are not the same as they were when the car was dropped off.
13 March 2024
Satisfied with the experience but highly concerned that this is the second time within 24,000 miles that it has had to have a forced particulate filter regeneration. something is fundamentally wrong with a £90k car that needs this every 10,000 miles
13 March 2024
All good.
13 March 2024
Very good service, but still let down by too high prices.
13 March 2024
I feel they put the customer first
13 March 2024
Technically excellent, but the cost was very steep.
13 March 2024
The issue is still there
13 March 2024
Very friendly and very helpful
13 March 2024
Fault on the car wasn't fixed when advised and i had to come back
13 March 2024
Very professional, very helpful, kept me up to date all day Brilliant.
12 March 2024
The usual high level of service and attention from Sammy Bailey and the service team at Sytner Sheffield.
11 March 2024
Prompt attention and knowledgeable conversation with Lewis.
11 March 2024
Absolutely spot on service even gave my car a wash
11 March 2024
Video was very informative and information provided was clear and easy to understand.
11 March 2024
Good service Modern, state of the art facilities
11 March 2024
The were very helpful
11 March 2024
All completed as promised
11 March 2024
Service agent/person I dealt with was very efficient.
11 March 2024
Seamless experience
11 March 2024
Did a good job
11 March 2024
Found a great contact in Ben Castleton
11 March 2024
All the staff are first class and an excellent place to work while waiting for my recent service.
11 March 2024
Accurate service
10 March 2024
All work completed and the other faults sorted while in. Service advisors were very good, Sammy and Richard excellent was also dealt with by another service advisor and he was very helpful
10 March 2024
Very efficient and kept to timescale
10 March 2024
Job that the car was booked in for was completed later than scheduled but that was because of a missing part. I was told about the missing part soon after dropping the car off but kept up to date what was happening. Car returned the day after.
10 March 2024
Friendly, clear, straightforward check in service
10 March 2024
Carried out the job with no issues. Completed on time with a free wash.
09 March 2024
Exemplary service
09 March 2024
Richard was very polite and welcoming. He went out of his way to find me a work space where I could work while I waited for my car to be serviced.
09 March 2024
Prompt service and free car cleaning
09 March 2024
Car MOT carried out while I waited, very good service
08 March 2024
I was dealt with by Martyn Hoe. He was courteous and concise, and kept me updated throughout the day. Work was completed quickly and to a good standard.
08 March 2024
First class job as ever. Your service adviser Mr Scott Walker is excellent. Professional service, polite and friendly with all work done explained well. Car ready on time. Great job. ????
08 March 2024
Did what they said would do on time
08 March 2024
Kept in touch with progress of work taking place
08 March 2024
Great customer service
08 March 2024
Sytner Sheffield is a very efficient setup. The site is spacious, easy to find, clean and inviting. The staff are knowledgeable, polite and friendly. There are good workspaces if you are waiting.
08 March 2024
Nothing is too much trouble.
08 March 2024
The team at Sytner Sheffield are always a pleasure to do business with. Very knowledgeable and very friendly.
08 March 2024
Richard was extremely helpful and courteous.
08 March 2024
I believe Martin (i am sorry if this is not the name but you can check my last visit and who was dealing with this) was the one who was my managing the car and it is not the first time he was helpful. 10 out of 10 for him.
08 March 2024
My service advisor martyn was really helpful and kept me updated every step of the way
08 March 2024
Can't really fault the lady that dealt with me , but who ever is in charge of the workshop 2 full days to change two little trims really !!
08 March 2024
Very professional service, kept me updated throughout.
08 March 2024
Everything went as scheduled and Scott went over and above to ensure the lease company authorised repairs with no inconvenience to me. Everything done to schedule, kept up to date and follow up to ensure all went well.
07 March 2024
Didn't get video of works being done
05 March 2024
Excellent service
05 March 2024
I have used many years and different models of bmw cars and extremely well satisfied dealing with sytner.
05 March 2024
Excellent service
05 March 2024
Easy to book car in - really looked after during visit - kept fully informed.
05 March 2024
First visit to Sytner Sheffield and how they great you, talk to you and when you leave you are treated with the professionalism and respect no matter what you arrive in.
04 March 2024
No issues friendly staff ans regular uodates
04 March 2024
Dropped off then informed when it was done Very polite
04 March 2024
The invoice was wrong! They deducted more money out of our account than what was on our invoice. When I told them I wanted a credit the guy from service said yes, however he wasn't happy about it then didn't even say goodbye!! At the end of the call
04 March 2024
They have answers to unreasonable inquiries. After replacing the rear brakes, they were making an annoying sound. I reviewed them twice and did not get a satisfactory result. So next time, I will do it at any garage and it will actually be cheaper. I
04 March 2024
Very satisfied with the service
04 March 2024
Ben Clarkson was professional and helpful at Sytners
03 March 2024
Very slick from booking to picking the car up
03 March 2024
Easy booking, friendly staff, courtesy car arranged easily
03 March 2024
Great friendly staff easy book in and collection system
03 March 2024
Works completed as expected, with update on progress.
02 March 2024
Can't speak highly enough of the lengths BMW personnel go to to help me with our car. I have mental health difficulties and yet feel confident and comfortable with the people who speak to me. Thank you
01 March 2024
Completed in time quite and updated with extras tgat needed completing and told how much extra time it would take.
01 March 2024
All the staff are polite and keep you in the loop with what is happening
01 March 2024
Very organised, very polite and professional.
01 March 2024
The 'experience' of just being there was all very good, can't comment on the service itself as you don't get to see what actually happens
29 February 2024
Excellent service and communication from staff
29 February 2024
Everything is as it should be
29 February 2024
Fantastic
28 February 2024
Sam fully understood my needs
28 February 2024
Very expensive. When I took the car in the tyre pressure needed attention and I left it thinking it'd surely get looked at during this expensive service. After driving three miles I discovered tyre pressures had not been adjusted
28 February 2024
good
28 February 2024
Ben who I dealt with was great. Explained everything fully and was very thorough. Thanks.
28 February 2024
Fantastic environment, great staff and friendly service, would highly recommend.
28 February 2024
Excellent
28 February 2024
All work completed in one visit
28 February 2024
Great service and always keeping me updated. Excellent.
28 February 2024
Great experience
28 February 2024
It's efficient and professional. An impressive facility.
28 February 2024
Attended to all of my needs, kept me updated continuously, and made me feel valued as a customer.
28 February 2024
10/10 all down to the point of dropping off the car then collecting it Sytner Sheffield are the BEST!
28 February 2024
Excellent reminder system and courtesy throughout
28 February 2024
Samantha Bailey's customer service is always exceptional, very friendly and even communicates on her days off.
28 February 2024
I'm not even sure if they have done anything to cars airbags!!!
28 February 2024
All repairs completed to a high standard
28 February 2024
Everything was well organised
28 February 2024
I have just received another letter asking me to book my car in for work already done.
28 February 2024
nice and easy with no hassle
28 February 2024
It was a recall, 2nd in just over 12 months, it's inconvenient. I don't like the "go sit in the waiting area and someone will be with you"...I checked in on line, it was a pointless waste of time waiting to give the info again
28 February 2024
Simply top class service was provided.
28 February 2024
Excellent communication and reliable service
28 February 2024
My enquiry was dealt with promptly and my vehicle issues were resolved as prompt as possible
27 February 2024
Never good news to find a nail in the tyre
27 February 2024
told I was booked in for warranty works on 20/03/24. Was a lie. Had to book in for later date (04/04/24) and now being told that I will have to pay for the investigation at £120 per hour. Same dealership left me without a working seatbelt for 4 month
27 February 2024
Good communication, speedy repairs, fair costs.
27 February 2024
Said needed rear brakes not even half worn 75 miles since full service and a mot and was not flagged up. Brakes don't want doing so mis information
27 February 2024
Good customer support and good attention to detail.
23 February 2024
Staff forgetful at times?
23 February 2024
Very satisfied always happy to help and from a cutomers point of view its nice to see them go extra mile to achieve this would definitely recommend.
22 February 2024
The service offered by Sytner Sheffield is great. The staff are friendly and accommodating. The service advisor calls a few days before the appointment and again a few days after to check in with you.
22 February 2024
The team were very organised and where ready for my arrival.
22 February 2024
Excellent service from Mr Scott Walker as ever. All work carried out properly, wheel re-alignment work and invoice all explained well. All the staff at Sheffield are polite and friendly and nothing is too much trouble. Well done team!
22 February 2024
A1
22 February 2024
The service provided has been a very high standard. Adam has been a pleasure to deal with.
22 February 2024
Done quickly and efficiently
22 February 2024
Very attentive
22 February 2024
Great as always A little wait for a loan vehicle but not a major issue
22 February 2024
Very satisfied. Really good communication from bmw meant that I was kept up to date with my vehicle service and given good advice regarding the future health of my car.
22 February 2024
George Lott was a delight to deal with. The BMW Dealership was a very impressive place.
22 February 2024
Good quality of work
22 February 2024
See above and please ask the dealership to cover this cost for us.
16 February 2024
Martin was professional and efficient.
15 February 2024
Paint peeling found on right front alloy wheel after their hand car wash, they refused to get it repaired, I bought this car in June 2023, the conditions of all alloy wheels were very good, I have photos of all of them when I purchased.
24 April 2024
Highly satisfied with all aspects of the transaction