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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
503 ratings and 300 comments received in the last 90 days.
23 September 2025
Because I satisfied. Thank you.
23 September 2025
Excellent customer service from Dave Smith . Sale was smooth running from start to finish ?? He gets a 10 from me
22 September 2025
Excellent. We felt very comfortable at Sytner Sheffield right from the time of arrival and being welcomed by the person at the reception to the time of delivery. Both, Chaneice Allen and Daniel Morrison, who dealt with our queries were amazing
21 September 2025
Very easy to deal with from start to finish
18 September 2025
Excellent salesman couldn't do enough. Made a special effort when handing over car with bow on bonnet- personal touch
16 September 2025
Great communication throughout and nice unveiling of the car by Sam the salesman.
15 September 2025
Very professional, knowledgable staff.
12 September 2025
I never expected to be offered part exchange and Chris and Adrian did. We initially came to test drive a different car but when I saw our car there was no comparison. The service was excellent from start to finish.
11 September 2025
Rebecca was very knowledgeable and very good at making sure everything was in place for a smooth handover. Her attention to detail was outstanding.
11 September 2025
A very good experience from initial enquiry to handover. Superb
10 September 2025
Our requirements were listened to and acted upon including dealing with all the set-up of legal documents.
09 September 2025
Sytner provide a very good level of service especially David Smith from sales who keeps you advised on progress and is very helpful with all your questions.
09 September 2025
Easy transaction
06 September 2025
No pressure sales from Chaneice . Kept informed of every process with a breakdown cost of extras we wanted.
06 September 2025
I received a 5 star service from a 5 star salesman and company.
04 September 2025
As above
03 September 2025
Really looked after.
03 September 2025
very happy with all aspects of the service received
01 September 2025
Went above and beyond
31 August 2025
Contacted by sales with excellent deal . Fully explained. Smooth process of sale .
30 August 2025
Everything ran smoothly
27 August 2025
Harvey was super helpful
26 August 2025
As above David Smith made the experience hassle free and nothing was too much trouble
20 August 2025
Very helpful but not pushy
19 August 2025
Harvey Chambers was wonderful, couldn't ask for better. Not pushy at all, knowledgeable and extremely conscientious. It was just like talking to a caring human being rather than a salesman, as well as his aftercare. Shaun Mather also great as always!
19 August 2025
Answered all our questions professionally
14 August 2025
I was completely satisfied due to the brilliant service I received from Adam Keyworth and Mark Lomas.
14 August 2025
Great service
03 August 2025
Our experience with BMW was fantastic, no pressure at all. The showroom was amazing and the sales guy, Sam was a real pleasure to meet and do business with. Sam went above and beyond to ensure I felt comfortable during the test.
03 August 2025
service and staff excelent
02 August 2025
Totally professional throughout the whole process. Attention to detail first class. Vehicle prepared to a very high standard. A pleasure to drive away in an excellent car
01 August 2025
Sam and the team made the whole experience quite seamless.
31 July 2025
Good service. There if needed. Kept us informed at every move until pick up and beyond
31 July 2025
Extremely satisfied. I have dealt with George Lott for the last two vehicles I have purchased and found him to be extremely customer focussed. He's not pushy with sales and nothing has ever been too much trouble for him.
30 July 2025
Smooth and easy transactions.
30 July 2025
Sam in sales was polite, well mannered and well informed about the vehicle I was wanting to purchase. He organised a test drive and was able to advise on features that I required to meet my requirements. On delivery day Chaneice was very thorough.
30 July 2025
Everything was handled promptly and efficiently
29 July 2025
Got the car I wanted on a timescale to suit.
29 July 2025
Gave me the info I needed. Didn't feel rushed. Able to ask questions and reiterate instructions. Very knowledgeable.
25 July 2025
Made to feel relaxed and welcome and was given time to ensure we were making the right choices
24 July 2025
Everything was discussed and time taken to go through process of purchase and handover.
22 July 2025
Just wait one weak for the new car
17 July 2025
The salesman George Lott was very professional friendly and courteous and knowledgeable plus all the staff there are very helpful
14 July 2025
Just brilliant service and a fantastic garage very friendly staff
11 July 2025
Had updates all the way through the transaction and swapping of cars, making this really easy and we had the best morning picking up the new car.
10 July 2025
Everything went to plan
08 July 2025
Wow what a fantastic showroom it definitely makes you feel your doing the right thing when buying a new car when entering your building and receiving the welcoming we got from all the staff and the way you was spoken to from the receptionist.
08 July 2025
Very thorough end-toend experience, car was presented immaculately.
08 July 2025
Great staff, kept it all simple and gave us everything we needed to make our minds up
07 July 2025
The service from Jess, and then Sam, was great and I could not have been happier. They were knowledgeable and kind and went above and beyond in ensuring that my every need was catered to.
07 July 2025
Caring, friendly and helpful
06 July 2025
There were no problems from the ordering through to the collection of the car
06 July 2025
Process for finance was clear. Sales staff gave time to us during the sales process and we didn't feel rushed at any time. Felt like a valued customer.
03 July 2025
Sam kept me up to date with the progress of my new car from build to final delivery.
03 July 2025
Great service, David sold me my last car and did a great job preparing the transaction in a smooth and efficient manner
03 July 2025
Attention my needs but but the change in-the year designation put some pressure on the sales staff
03 July 2025
Sam Keyworth explained everything that we needed to know
02 July 2025
As i said earlier about the delivery delay, at the time it was very disappointing as we had been informed it would be ready for the end of May but George Lott explained what had happened and kept us updated with the progress.
24 September 2025
Felt really looked after
24 September 2025
Top quality service from the team.
24 September 2025
Outstanding service
24 September 2025
Lewis was kept me updated throughout the service
24 September 2025
Kept well informed throughout. There was an issue with the lease company who the car came from which was dealt with effectively and efficiently without myself getting involved to a satisfactory conclusion.
23 September 2025
fixed the problems and communicated well
23 September 2025
All staff dealing with me were excellent. A big thank you to Pete Mitchell, John Tye and Ben Clarkson for their advice, support and assistance.
23 September 2025
Friendly Service.
23 September 2025
From start to finish I was kept informed and updated Excellent customer service
23 September 2025
Fast and efficient
23 September 2025
Couldn't do enough to help
23 September 2025
Good service bit expensive for the work carried out though
22 September 2025
Nothing too much trouble and done on time.
21 September 2025
I am very satisfied and will definitely come back for future services.
21 September 2025
Quick & efficient
21 September 2025
Maintenance is a 10/10
19 September 2025
The video showing potential repairs required from the diagnostic inspection was very helpful in understanding what specific areas of the car needed addressing, overall very happy with the support given
18 September 2025
Good service, easy to deal with
17 September 2025
The people and work carried out was outstanding
17 September 2025
The car was accepted the day before the MOT was booked, the updates were accurate and the work was carried out efficiently and to an amazing standard.
16 September 2025
Scott, the service rep, was his usual friendly and helpful self, guiding me through what he and the technician felt should be done. The technician, Marko, was very thorough and also did the MOT.
16 September 2025
Friendly, easy and overall great
16 September 2025
Star suited service received
16 September 2025
Did as promised.
16 September 2025
As above
16 September 2025
Always satisfied when Sheffield BMW.
16 September 2025
I am very happy
15 September 2025
I always feel that my vehicle is well maintained ,they always give me a report on the general condition of the vehicle and what may need replacing in the near future,- this is very reassuring!
15 September 2025
Very satisfied,make you feel comfortable and welcome.
13 September 2025
The work carried out was efficient and to a very good standard
12 September 2025
Ben was very helpful helping me out with a replacement car as mine was in for MOT. It made my day a lot easier.
12 September 2025
As above
12 September 2025
Excellent experience and service from start to finish.
12 September 2025
Excellent service received by the service department
12 September 2025
Very good
11 September 2025
Scot went above and beyond to help with the service
11 September 2025
Over all a good service, I had asked for a quote for a couple of things that I didn't get and the service wash was not as good as usual so one start removed.
11 September 2025
Very satisfied with the quality of work.
10 September 2025
Service was completed quickly
10 September 2025
..
10 September 2025
Martin was fantastic and a superstar, give him a raise
10 September 2025
Ailish Connell did everything possible to make my experience in Sytner Sheffield as easy as possible, great customer service.
10 September 2025
Best service at a garage, choose to come here specifically for the survey
09 September 2025
I have 3 BMW garages closer to home but I prefer to travel to Sheffield as I have complete confidence in them
08 September 2025
I've been looked after by Ben both times that my car has been In and he's been so helpful and friendly made me feel comfortable and was so knowledgeable helped with anything I had to ask.
08 September 2025
Polite and professional
08 September 2025
Always first class experience
07 September 2025
The gentleman who I dealt with was excellent in explaining everything, communication and organisation-I would certainly recommend dealing with him
07 September 2025
Excellent service from Ailish, she was let down by late delivery of part but put everything place to resolve the issue. She's a real asset to your team - clear communication, efficient prompt and friendly service.
07 September 2025
Excellent staff
07 September 2025
Good service as usual.
06 September 2025
Great communication and service
06 September 2025
Professional and courteous throughout
05 September 2025
Always get good service at Sytner's Sheffield, they have always treated me fairly ever since I bought my X2 from them in March 2019.
05 September 2025
Professional service
05 September 2025
Again, everything was straightforward clearly explained and kept updated by Ben. Was able to get a loan car to get to work whilst my car was in the centre.
03 September 2025
From start to finish the service was excellent.
02 September 2025
Straight forward job but completed in warranty without any argument
02 September 2025
Staff are very attentive, always acknowledge customers without being annoying. Friendly and polite. I have dealt with Scott Walker and Ben Clarkson who I found both very professional, thank you.
02 September 2025
I believe when the rear wheel tyre changed it has been scratched and not heard anything after sending in pic evidence.
02 September 2025
The quality of the facilities, the initial welcome received from reception and the approach of the Service adviser - Safi Clemitshaw at BMW Sytner Sheffield were excellent.
02 September 2025
Very good
02 September 2025
Good communication
02 September 2025
Very good service advisor
02 September 2025
Martyn was excellent at finding a short-term solution for me and keeping me informed of the progress throughout. Car was ultimately fixed with no issues (hopefully!). Martyn was brilliant.
02 September 2025
Great service
01 September 2025
Informative followed up call received and advice about what to ask for from my dealer I bought the car off
01 September 2025
Ben was my service advisor, I cannot speak more highly for how my service was handled. He is a complete professional and made the process seamless from start to finish.
01 September 2025
The experience at Sytners Sheffield hasn't been good in the past so I bought my car from Sytner Nottingham. But this service by Alisha was first class.
01 September 2025
Martyn Hoe , has been out standing . Paul from sales team amazing Scot is always helpful and has been previously. Reception staff excellent, cheerful and offering a kind word plus drinks . Dale can't be let out who took care of out and found fault
31 August 2025
Being treated you you expect to be when your a customer
31 August 2025
The agent assigned to me made me feel welcome and answered my questions and carried out the requests I asked for
30 August 2025
Treated well
29 August 2025
Bob on
29 August 2025
Great service kept informed and a video to show car in good health
29 August 2025
Service visits always run smoothly, work carried out and vehicle returned nicely cleaned. Visiting is a pleasant experience.
28 August 2025
Efficient process, service was carried out with no issues Team were professional and polite
28 August 2025
Very efficient service from all. Not left waiting for updates. Always offered refreshments and place to work.
28 August 2025
The customer service (welcome desk) at pickup was rather underwhelming. The service at the Leeds branch felt more welcoming.
28 August 2025
Very prompt
28 August 2025
Very thorough check. Video sent is good transparent service
28 August 2025
Keen to do a good job.
28 August 2025
BMW staff were polite just wasn't happy with the response to wait for a software update but yet my car is all up to date
28 August 2025
Never been dissatisfied.
28 August 2025
Beautiful
28 August 2025
Great people
28 August 2025
Fault not rectified
28 August 2025
Very good prompt service
28 August 2025
No hanging around and everything done on time
28 August 2025
The work was completed in good time and when there was an issue that required my car to remain in for a part, the Martyn from the service team arranged a loan car so I could continue with me day.
28 August 2025
Pleasure as always, looked after by Lewis and kept updated. Nice coffee!
28 August 2025
Easy
28 August 2025
Complete lack of communication, turned a simple 30min check into an over two and a half hours wait with no explanation and being ignored all the time! Will never come here again!
28 August 2025
1st class service via Martin
28 August 2025
Great service. One improvement could be as follows. The engineer advised the thickness of my brake pads in mm which was great but didn't advise the % worn. I had to google the starting thickness and minimum recommended thickness of a BMW brake pad.
26 August 2025
Efficient friendly service
23 August 2025
Good service, but prices keep going up, may need to go elsware in future, shame as been coming to you for years.
21 August 2025
Always service and attend to any issues promptly. My last quote came in lower after the issue was identified as quicker to resolve than quoted.
21 August 2025
My service experience went over and above, the staff - Sammy Bailey in particular was extremely helpful and made the service a breeze
20 August 2025
Did exactly as I asked in the time scale set. Also price matched other dealer for the service
20 August 2025
Knowledgeable and thorough
19 August 2025
I bought my car of sytner bmw sheffeild I was shocked by the mechanic with his video saying after market stuff on my car but its got original bmw performance kit on it brakes etc body kit first time years that no one didn't realise what it is
19 August 2025
Service all round was very good and prices were very reasonable compared with the one other BMW garage where I have had work done.
19 August 2025
Not sure what could be improved other than price
19 August 2025
.
19 August 2025
Just so easy with the drive in drive out it's very clever
19 August 2025
It was a smooth and very easy experience.
19 August 2025
Really good accomodation to allow myself to work whilst i was there and at a desk
19 August 2025
Everything went smoothly and to plan
19 August 2025
The Staff were very helpful and Accommodating. Great touch offering Drinks and biscuits while you wait.
18 August 2025
Scott Walker is my my service / after sales contact, I can not speak any higher of his professionalism, efficiency and curtesy; he is a flagship member of the Sytner staff.
18 August 2025
No issues on the day. Car cleaning was not the best, lots of streaks left.
18 August 2025
Confusing communication.
17 August 2025
Brilliant but would not recommend stratstone
16 August 2025
Very good
15 August 2025
My car is significantly down on power and the middle of the steering wheel is a different colour.
15 August 2025
As above
15 August 2025
Very good customer service throughout.
14 August 2025
The whole experience is smooth and easy.
14 August 2025
Again my previous answer applies, as the staff were all very welcoming, and it was a calm environment to be in. I thought that you driving into a drop off area, was a great touch, as this has always been a stressful experience elsewhere.
14 August 2025
Enjoy visiting bmw it's really nice that you get free coffee and tea while ur there the staff are really friendly never disappointed
14 August 2025
Really great customer service !
14 August 2025
It was all a simply easy and stress free journey. Thankyou.
14 August 2025
The lady I dealt with was brilliant
14 August 2025
Technician found tyre faults when carrying out MOT, he then explained the urgency to re new 2 tyres
14 August 2025
Very good excellent service
13 August 2025
Great service as usual
12 August 2025
Nothing too much trouble for explaining new app and how it works
08 August 2025
Not only was the service done in a timely fashion, the courtesy car was equivalent to my own and the lady who handled my service was lovely
05 August 2025
Very satisfying service w
05 August 2025
Servicing always starts as soon as I arrive at the garage and time taken is always exactly as predicted. I've always found Sytners accurate and efficient at servicing my car. It always comes back to me clean, efficient and reliable.
05 August 2025
Efficient service.
03 August 2025
Outstanding service from start to finish! The team took care of everything, treated me with respect, and made the whole process stress-free. Highly recommend their excellent customer care!
03 August 2025
As I say previously - great service across all parts of the business that I had interactions with - from the reception staff to the technical staff. I have no complaints - great service, thank you
03 August 2025
Went in for recall not service
02 August 2025
Problem fixed under warranty, no issues.
02 August 2025
The service advisor kept me informed
02 August 2025
As above
01 August 2025
Always completely satisfied.
01 August 2025
A few days after the repair the rattle has come back so i will have to book it back in
01 August 2025
Excellent service
31 July 2025
First class they kept me up to date at all times
29 July 2025
Looked after very well by Ben Clarkson. I had some work to complete that morning and I was looked after and taken to an area to work quietly with a fresh cappuccino in hand. First class service. Meanwhile my car was being serviced. Very pleased.
29 July 2025
Service very good
29 July 2025
I feel the experience could have been a little better i waited for 4hrs when i was booked in for my appointment at 2.
29 July 2025
No issues
29 July 2025
Very efficient and friendly visit
27 July 2025
Sytner is the place to take your car
27 July 2025
Sheffield regained a lot of trust in the brand due to trying to regain my faith by agreeing things were unexceptionable and corrected as warranty and good faith with a quibble. so as far as Sheffield went for me. I'll reinvest with them on services
27 July 2025
I must admit everything was outstanding from the time. I actually pulled up until the sun I left.
27 July 2025
Ailish was really helpful in getting the MOT for my 1 series all sorted. I also had a specific request which was sorted and mentioned in my personalised video. Thank you!
26 July 2025
As mentioned above .
26 July 2025
More BMW than Sytner
25 July 2025
Extremely satisfied and I'm delighted to say the service advisor Ailish she was as always amazing as always making sure everything required was completed whilst keeping me up to date with the progress. Fantastic!
25 July 2025
Job done well
24 July 2025
See above
24 July 2025
Work done to very high standards.courteous and very professional staff.
24 July 2025
Excellent customer service and care
24 July 2025
See above and Martin was exceptional
24 July 2025
As above
24 July 2025
Great service
24 July 2025
Read the above comment
24 July 2025
Work was carried out efficiently.
24 July 2025
I would have rated 1 star, but for the excellent service from Ben Clarkson. He contacted me after the re-call listened to my concerns and has submitted the issues for consideration/ remedial action
24 July 2025
There were no issues or concerns
23 July 2025
As above and the fact that this survey won't really change the outcome
23 July 2025
After sales support has been useless, slow communications, no urgency and no support from any of the team considering I had been without the vehicle for 12 weeks.
23 July 2025
As above
23 July 2025
Fantastic 1:1 personalized service from Scott.
21 July 2025
You also kept my car until I could collect it the next morning.
21 July 2025
No issues
21 July 2025
Friendly staff. Kept me updated at all times.
21 July 2025
My car was received, worked on and returned to me in an immaculate condition.
19 July 2025
Couldn't fault the service did what they said when they said it and kept me informed all the way through
19 July 2025
Happy with service I got
19 July 2025
Only slight negative, which should not reflect in the score was that I was not updated during of the progress of the repair. But this is a minor thing and doesn't change my rating.
19 July 2025
Excellent service from Sytner Sheffield, as always.
19 July 2025
Always have to wait forever for the service advisor to come and serve me. There has to be a better way of alerting them to a customer's presence than sending an e-mail which they may or may not see. Makes it seem that customers are last priority.
18 July 2025
Excellent customer service from booking the car service, reception when I arrived and prompt turnaround. Love the concept of driving into the service bay and being greeted and taking your keys. Offered refreshments immediately and kept informed.
18 July 2025
Did everything I asked for
18 July 2025
Thorough explanation from start to finish
18 July 2025
Took a short while to get the final answer but was happy once it was all sorted.
18 July 2025
Quick and Expertly done
18 July 2025
Car had to stay at bmw until problem was fixed. A loan car was given to me for the duration of the repair
17 July 2025
The service i asked for went fine. The only issue I had was that I asked for a price to repair some bodywork damage, I didn't receive anything.
17 July 2025
Able to wait and work
17 July 2025
Very friendly and professional service.
16 July 2025
Service was great apart from the communication as explained above.. Cannot fault Sytner otherwise.
16 July 2025
Nearly 5 hour wait
16 July 2025
All good
15 July 2025
Very good service as always
15 July 2025
End to end process was handled with professionalism and honesty.
15 July 2025
As above
14 July 2025
Very happy with service dept. Lewis in the office and meet and greet on entering the workshop bay all very polite and helpful plus plenty of free coffee in waiting area. My particular problem was eventually resolved with new key fobs.
14 July 2025
It was excellent service and I was given a video with the work carry out
14 July 2025
Work completed on time and informed of progress at regular intervals
14 July 2025
Nothing to complain about...
13 July 2025
Work was done in a timely manner and to a good standard
13 July 2025
I was greeted by people that had all had a smile on their face, I got asked if I would like a drink whilst I waited and then when walking around I got asked from different people if I'm okay. Brilliant service from everyone :)
13 July 2025
Great service
13 July 2025
Booking was handled easily, work was undertaken while I waited
13 July 2025
Did exactly as it said on the tin
13 July 2025
See other words
13 July 2025
Chap I saw was great
12 July 2025
As above
12 July 2025
It was very nice and also, they send me the video about my car and what are the work I need to do for my car and give me the explanation . It was so grateful I hopes, I see you again
12 July 2025
Everything was done efficiently
12 July 2025
Unable to offer a hand wash in my car.
12 July 2025
Scott was helpful. Good communication
11 July 2025
From the moment i went in to when i left everything was professional.
11 July 2025
Effective communication
11 July 2025
Same answer as above
10 July 2025
Knowledgable advisors and excellent workmanship.
10 July 2025
Lane change assistant fault not rectified
10 July 2025
Job was done in 90 minutes so I was able to wait and not waste a whole day
10 July 2025
Excellent experience. Excellent work space/ facilities whilst you wait when you have to continue to work. Very professional and helpful staff. Thank you.
10 July 2025
As first comment
10 July 2025
As above
10 July 2025
good service
10 July 2025
The health check showed front strut gaiters were ripped. Quoted an absolute ridiculous price of over £700 to replace then. How do you get work??? I rang around some garages and quotes were around £350. Come on BMW, stop ripping customers off
10 July 2025
Very thorough
09 July 2025
The level service i received was fantastic, staff were polite and gave me all the information on my car, they also informed if of any aftercare products that werent directly tied to bmw, not pushy, well dont to your staff.
09 July 2025
The above. Amazing work from all
09 July 2025
Everything done to our satisfaction
08 July 2025
Service completed quickly and efficiently
08 July 2025
Service was worth a 5/5 rating
07 July 2025
Been given at my previous visit with the explanation that the advice I had been given was by an inexperienced member of the team, I find this unacceptable. At the point of sale I was asked to sign away the warrenty to the transmission system- i dec
07 July 2025
Scott makes things so easy , never a problem, and a pleasant greeting always smiles
06 July 2025
Overall the experience was great, the drive through area is good where you leave your car. The video of the service is informative.
06 July 2025
see above
05 July 2025
Always very well looked after.
05 July 2025
The car had a fault they managed to get me a car till mine was ready thank you Scott
05 July 2025
Only garage I trust to do an excellent job on making sure my car is safe
05 July 2025
recognised issue and arranged for it to be sorted
05 July 2025
Staff are always friendly and the service is excellent
05 July 2025
As above
05 July 2025
Louis was great it was not his fault I was charged £154 for warranty work. I feel Hugely let down & disappointed that my M135i had a v known fault with the rear brakes/discs yet I was still sold it with no disclosure of what to listen for.
05 July 2025
Please see comments above. Main issue was sorted, other issue was not.
05 July 2025
Very good customer service support. Appreciate the urgency of the problem. Early appointment slot. Full explanation of the problem, repair needed and time it will take.
05 July 2025
Brilliant service from my service advisor Ailish when my 1 series was in for its Turbo replacement. Kept us up to date each step of the way and let me keep her car over the weekend whilst the technician was waiting for the required replacement parts.
05 July 2025
Lovely video sent and kept informed
23 September 2025
Not pushed into any decisions. Everyone was helpful