- Home
- About Sytner Sheffield
- Sytner Sheffield Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
450 ratings and 273 comments received in the last 90 days.
19 August 2025
Harvey Chambers was wonderful, couldn't ask for better. Not pushy at all, knowledgeable and extremely conscientious. It was just like talking to a caring human being rather than a salesman, as well as his aftercare. Shaun Mather also great as always!
19 August 2025
Answered all our questions professionally
14 August 2025
Great service
14 August 2025
I was completely satisfied due to the brilliant service I received from Adam Keyworth and Mark Lomas.
03 August 2025
service and staff excelent
03 August 2025
Our experience with BMW was fantastic, no pressure at all. The showroom was amazing and the sales guy, Sam was a real pleasure to meet and do business with. Sam went above and beyond to ensure I felt comfortable during the test.
02 August 2025
Totally professional throughout the whole process. Attention to detail first class. Vehicle prepared to a very high standard. A pleasure to drive away in an excellent car
01 August 2025
Sam and the team made the whole experience quite seamless.
31 July 2025
Good service. There if needed. Kept us informed at every move until pick up and beyond
31 July 2025
Extremely satisfied. I have dealt with George Lott for the last two vehicles I have purchased and found him to be extremely customer focussed. He's not pushy with sales and nothing has ever been too much trouble for him.
30 July 2025
Sam in sales was polite, well mannered and well informed about the vehicle I was wanting to purchase. He organised a test drive and was able to advise on features that I required to meet my requirements. On delivery day Chaneice was very thorough.
30 July 2025
Everything was handled promptly and efficiently
30 July 2025
Smooth and easy transactions.
29 July 2025
Got the car I wanted on a timescale to suit.
29 July 2025
Gave me the info I needed. Didn't feel rushed. Able to ask questions and reiterate instructions. Very knowledgeable.
25 July 2025
Made to feel relaxed and welcome and was given time to ensure we were making the right choices
24 July 2025
Everything was discussed and time taken to go through process of purchase and handover.
22 July 2025
Just wait one weak for the new car
17 July 2025
The salesman George Lott was very professional friendly and courteous and knowledgeable plus all the staff there are very helpful
14 July 2025
Just brilliant service and a fantastic garage very friendly staff
11 July 2025
Had updates all the way through the transaction and swapping of cars, making this really easy and we had the best morning picking up the new car.
10 July 2025
Everything went to plan
08 July 2025
Very thorough end-toend experience, car was presented immaculately.
08 July 2025
Great staff, kept it all simple and gave us everything we needed to make our minds up
08 July 2025
Wow what a fantastic showroom it definitely makes you feel your doing the right thing when buying a new car when entering your building and receiving the welcoming we got from all the staff and the way you was spoken to from the receptionist.
07 July 2025
Caring, friendly and helpful
07 July 2025
The service from Jess, and then Sam, was great and I could not have been happier. They were knowledgeable and kind and went above and beyond in ensuring that my every need was catered to.
06 July 2025
There were no problems from the ordering through to the collection of the car
06 July 2025
Process for finance was clear. Sales staff gave time to us during the sales process and we didn't feel rushed at any time. Felt like a valued customer.
03 July 2025
Great service, David sold me my last car and did a great job preparing the transaction in a smooth and efficient manner
03 July 2025
Sam kept me up to date with the progress of my new car from build to final delivery.
03 July 2025
Attention my needs but but the change in-the year designation put some pressure on the sales staff
03 July 2025
Sam Keyworth explained everything that we needed to know
02 July 2025
As i said earlier about the delivery delay, at the time it was very disappointing as we had been informed it would be ready for the end of May but George Lott explained what had happened and kept us updated with the progress.
30 June 2025
Spot on. Top work from George start to finish.
26 June 2025
Fantastic
26 June 2025
We have bought several BMW's and Mini's over a number of years. However it is the first time we have used this centre. We are very satisfied with the whole experience. Special reference to Sam Keyworth - top man worth keeping !!
24 June 2025
I am extremely satisfied with my experience at the BMW Sytner Sheffield centre during both the purchase and delivery of my new car. Chaneice Allen was professional, attentive, and made the entire process smooth and enjoyable.
23 June 2025
BMW were excellent. Communication with the electric charger company was not quite so smooth however.
20 June 2025
Fantastic showroom, amazing staff, smooth sales process
19 June 2025
From the moment I walked in, the staff were incredibly welcoming, professional, and approachable, absolutely no pushy sales tactics, just honest advice and genuine interest in helping me find the right car.
19 June 2025
Really good experience from start to finish.
15 June 2025
Goeorge Lott, the salesman, and Tom in finance, are faultless. No pressure, extremely friendly, superb. Always willing to discuss a deal and as long as it's sensible, they get it sorted. Seriously, first class, especially George.
07 June 2025
So happy I have found our family car as I have been looking for at least 4 months at other dealerships. However, from the moment I stepped into BMW, I knew my car was going to be purchased there due to the excellent customer service and quality car.
04 June 2025
Everything went smoothly , full explanation of all the car features with assistance in ensuring phone connections were sorted
04 June 2025
David kept us well informed throughout the whole process
04 June 2025
Absolutely 100% service from all involved in our new car purchase , including the lady on the coffee station
04 June 2025
This was the 3rd car I've collected from Sytner in Sheffield. I keep going back (a round trip of 400 miles for me) because this is a very professional dealership who have tempted me with good offers and see me as a valued customer.
04 June 2025
This was again very good, and it was all handled brilliantly. Very happy customer driving away, and there is a small defect with my car but again this is being sorted to my satisfaction. The defect is a small mark on a piece of plastic trim.
03 June 2025
Again, in large part this was due to the warm, personal service and excellent knowledge of George Lott. I would also like to recommend the Sytner centre in Sheffield. It is always clean, calm and a pleasure to be in.
03 June 2025
I was given flowers by Shaun Mather when I collected my new car. This was very much appreciated and will ensure I am back to buy my next car from him.
02 June 2025
Felt listened to, needs were met & service was exceptional
31 May 2025
Welcomed by staff on arrival,offered drinks Kept informed throughout of build dates ,arrival etc.
30 May 2025
Great service from Paul Cannon despite him being parachuted in when the initial salesperson was moved to attend to a different customer. I assume this customer was spending more than £39000.
21 August 2025
Always service and attend to any issues promptly. My last quote came in lower after the issue was identified as quicker to resolve than quoted.
21 August 2025
My service experience went over and above, the staff - Sammy Bailey in particular was extremely helpful and made the service a breeze
20 August 2025
Did exactly as I asked in the time scale set. Also price matched other dealer for the service
20 August 2025
Knowledgeable and thorough
19 August 2025
I bought my car of sytner bmw sheffeild I was shocked by the mechanic with his video saying after market stuff on my car but its got original bmw performance kit on it brakes etc body kit first time years that no one didn't realise what it is
19 August 2025
Service all round was very good and prices were very reasonable compared with the one other BMW garage where I have had work done.
19 August 2025
Not sure what could be improved other than price
19 August 2025
.
19 August 2025
It was a smooth and very easy experience.
19 August 2025
Just so easy with the drive in drive out it's very clever
19 August 2025
Really good accomodation to allow myself to work whilst i was there and at a desk
19 August 2025
Everything went smoothly and to plan
19 August 2025
The Staff were very helpful and Accommodating. Great touch offering Drinks and biscuits while you wait.
18 August 2025
Confusing communication.
18 August 2025
Scott Walker is my my service / after sales contact, I can not speak any higher of his professionalism, efficiency and curtesy; he is a flagship member of the Sytner staff.
18 August 2025
No issues on the day. Car cleaning was not the best, lots of streaks left.
17 August 2025
Brilliant but would not recommend stratstone
16 August 2025
Very good
15 August 2025
Very good customer service throughout.
15 August 2025
As above
15 August 2025
My car is significantly down on power and the middle of the steering wheel is a different colour.
14 August 2025
The whole experience is smooth and easy.
14 August 2025
Again my previous answer applies, as the staff were all very welcoming, and it was a calm environment to be in. I thought that you driving into a drop off area, was a great touch, as this has always been a stressful experience elsewhere.
14 August 2025
Enjoy visiting bmw it's really nice that you get free coffee and tea while ur there the staff are really friendly never disappointed
14 August 2025
Really great customer service !
14 August 2025
It was all a simply easy and stress free journey. Thankyou.
14 August 2025
The lady I dealt with was brilliant
14 August 2025
Technician found tyre faults when carrying out MOT, he then explained the urgency to re new 2 tyres
14 August 2025
Very good excellent service
13 August 2025
Great service as usual
12 August 2025
Nothing too much trouble for explaining new app and how it works
08 August 2025
Not only was the service done in a timely fashion, the courtesy car was equivalent to my own and the lady who handled my service was lovely
05 August 2025
Very satisfying service w
05 August 2025
Servicing always starts as soon as I arrive at the garage and time taken is always exactly as predicted. I've always found Sytners accurate and efficient at servicing my car. It always comes back to me clean, efficient and reliable.
05 August 2025
Efficient service.
03 August 2025
Outstanding service from start to finish! The team took care of everything, treated me with respect, and made the whole process stress-free. Highly recommend their excellent customer care!
03 August 2025
As I say previously - great service across all parts of the business that I had interactions with - from the reception staff to the technical staff. I have no complaints - great service, thank you
03 August 2025
Went in for recall not service
02 August 2025
Problem fixed under warranty, no issues.
02 August 2025
The service advisor kept me informed
02 August 2025
As above
01 August 2025
Always completely satisfied.
01 August 2025
A few days after the repair the rattle has come back so i will have to book it back in
01 August 2025
Excellent service
31 July 2025
First class they kept me up to date at all times
29 July 2025
I feel the experience could have been a little better i waited for 4hrs when i was booked in for my appointment at 2.
29 July 2025
No issues
29 July 2025
Service very good
29 July 2025
Looked after very well by Ben Clarkson. I had some work to complete that morning and I was looked after and taken to an area to work quietly with a fresh cappuccino in hand. First class service. Meanwhile my car was being serviced. Very pleased.
29 July 2025
Very efficient and friendly visit
27 July 2025
Sytner is the place to take your car
27 July 2025
I must admit everything was outstanding from the time. I actually pulled up until the sun I left.
27 July 2025
Sheffield regained a lot of trust in the brand due to trying to regain my faith by agreeing things were unexceptionable and corrected as warranty and good faith with a quibble. so as far as Sheffield went for me. I'll reinvest with them on services
27 July 2025
Ailish was really helpful in getting the MOT for my 1 series all sorted. I also had a specific request which was sorted and mentioned in my personalised video. Thank you!
26 July 2025
As mentioned above .
26 July 2025
More BMW than Sytner
25 July 2025
Extremely satisfied and I'm delighted to say the service advisor Ailish she was as always amazing as always making sure everything required was completed whilst keeping me up to date with the progress. Fantastic!
25 July 2025
Job done well
24 July 2025
Read the above comment
24 July 2025
I would have rated 1 star, but for the excellent service from Ben Clarkson. He contacted me after the re-call listened to my concerns and has submitted the issues for consideration/ remedial action
24 July 2025
Work was carried out efficiently.
24 July 2025
Work done to very high standards.courteous and very professional staff.
24 July 2025
Great service
24 July 2025
As above
24 July 2025
See above and Martin was exceptional
24 July 2025
See above
24 July 2025
Excellent customer service and care
24 July 2025
There were no issues or concerns
23 July 2025
As above and the fact that this survey won't really change the outcome
23 July 2025
Fantastic 1:1 personalized service from Scott.
23 July 2025
After sales support has been useless, slow communications, no urgency and no support from any of the team considering I had been without the vehicle for 12 weeks.
23 July 2025
As above
21 July 2025
You also kept my car until I could collect it the next morning.
21 July 2025
No issues
21 July 2025
Friendly staff. Kept me updated at all times.
21 July 2025
My car was received, worked on and returned to me in an immaculate condition.
19 July 2025
Couldn't fault the service did what they said when they said it and kept me informed all the way through
19 July 2025
Happy with service I got
19 July 2025
Only slight negative, which should not reflect in the score was that I was not updated during of the progress of the repair. But this is a minor thing and doesn't change my rating.
19 July 2025
Excellent service from Sytner Sheffield, as always.
19 July 2025
Always have to wait forever for the service advisor to come and serve me. There has to be a better way of alerting them to a customer's presence than sending an e-mail which they may or may not see. Makes it seem that customers are last priority.
18 July 2025
Excellent customer service from booking the car service, reception when I arrived and prompt turnaround. Love the concept of driving into the service bay and being greeted and taking your keys. Offered refreshments immediately and kept informed.
18 July 2025
Did everything I asked for
18 July 2025
Thorough explanation from start to finish
18 July 2025
Took a short while to get the final answer but was happy once it was all sorted.
18 July 2025
Quick and Expertly done
18 July 2025
Car had to stay at bmw until problem was fixed. A loan car was given to me for the duration of the repair
17 July 2025
The service i asked for went fine. The only issue I had was that I asked for a price to repair some bodywork damage, I didn't receive anything.
17 July 2025
Able to wait and work
17 July 2025
Very friendly and professional service.
16 July 2025
Service was great apart from the communication as explained above.. Cannot fault Sytner otherwise.
16 July 2025
Nearly 5 hour wait
16 July 2025
All good
15 July 2025
Very good service as always
15 July 2025
End to end process was handled with professionalism and honesty.
15 July 2025
As above
14 July 2025
Very happy with service dept. Lewis in the office and meet and greet on entering the workshop bay all very polite and helpful plus plenty of free coffee in waiting area. My particular problem was eventually resolved with new key fobs.
14 July 2025
Work completed on time and informed of progress at regular intervals
14 July 2025
Nothing to complain about...
14 July 2025
It was excellent service and I was given a video with the work carry out
13 July 2025
Work was done in a timely manner and to a good standard
13 July 2025
See other words
13 July 2025
Great service
13 July 2025
Chap I saw was great
13 July 2025
Booking was handled easily, work was undertaken while I waited
13 July 2025
Did exactly as it said on the tin
13 July 2025
I was greeted by people that had all had a smile on their face, I got asked if I would like a drink whilst I waited and then when walking around I got asked from different people if I'm okay. Brilliant service from everyone :)
12 July 2025
As above
12 July 2025
It was very nice and also, they send me the video about my car and what are the work I need to do for my car and give me the explanation . It was so grateful I hopes, I see you again
12 July 2025
Everything was done efficiently
12 July 2025
Unable to offer a hand wash in my car.
12 July 2025
Scott was helpful. Good communication
11 July 2025
Same answer as above
11 July 2025
From the moment i went in to when i left everything was professional.
11 July 2025
Effective communication
10 July 2025
As first comment
10 July 2025
As above
10 July 2025
good service
10 July 2025
The health check showed front strut gaiters were ripped. Quoted an absolute ridiculous price of over £700 to replace then. How do you get work??? I rang around some garages and quotes were around £350. Come on BMW, stop ripping customers off
10 July 2025
Knowledgable advisors and excellent workmanship.
10 July 2025
Excellent experience. Excellent work space/ facilities whilst you wait when you have to continue to work. Very professional and helpful staff. Thank you.
10 July 2025
Lane change assistant fault not rectified
10 July 2025
Job was done in 90 minutes so I was able to wait and not waste a whole day
10 July 2025
Very thorough
09 July 2025
The level service i received was fantastic, staff were polite and gave me all the information on my car, they also informed if of any aftercare products that werent directly tied to bmw, not pushy, well dont to your staff.
09 July 2025
Everything done to our satisfaction
09 July 2025
The above. Amazing work from all
08 July 2025
Service was worth a 5/5 rating
08 July 2025
Service completed quickly and efficiently
07 July 2025
Scott makes things so easy , never a problem, and a pleasant greeting always smiles
07 July 2025
Been given at my previous visit with the explanation that the advice I had been given was by an inexperienced member of the team, I find this unacceptable. At the point of sale I was asked to sign away the warrenty to the transmission system- i dec
06 July 2025
see above
06 July 2025
Overall the experience was great, the drive through area is good where you leave your car. The video of the service is informative.
05 July 2025
The car had a fault they managed to get me a car till mine was ready thank you Scott
05 July 2025
Only garage I trust to do an excellent job on making sure my car is safe
05 July 2025
recognised issue and arranged for it to be sorted
05 July 2025
Staff are always friendly and the service is excellent
05 July 2025
As above
05 July 2025
Louis was great it was not his fault I was charged £154 for warranty work. I feel Hugely let down & disappointed that my M135i had a v known fault with the rear brakes/discs yet I was still sold it with no disclosure of what to listen for.
05 July 2025
Please see comments above. Main issue was sorted, other issue was not.
05 July 2025
Very good customer service support. Appreciate the urgency of the problem. Early appointment slot. Full explanation of the problem, repair needed and time it will take.
05 July 2025
Brilliant service from my service advisor Ailish when my 1 series was in for its Turbo replacement. Kept us up to date each step of the way and let me keep her car over the weekend whilst the technician was waiting for the required replacement parts.
05 July 2025
Lovely video sent and kept informed
05 July 2025
Always very well looked after.
27 June 2025
Ben was great and he even waited for me after hours for me to collect the car.
26 June 2025
Like the report video on car work carried out as requested.
25 June 2025
Very good
25 June 2025
The actual service of the car and the information provided to me was excellent, however, cleaning of my car was below average.
24 June 2025
Excellent facilities work done in a timely manner
24 June 2025
Perfect ??
24 June 2025
Did all I could ask my issue is with the BMW warranty and the salesman at Tamworth. Not the Sheffield joint.
23 June 2025
Easy pickup and drop off
22 June 2025
Ailish was extremely helpful
21 June 2025
For the reasons above?
21 June 2025
Service on the car was done in good time
21 June 2025
prompt efficient service
21 June 2025
The service was OK but the bill was £150 more than I was quoted when booking. On collecting my car, I was kept waiting for 40 minutes, feeling very uncomfortable, while a manager finished his meeting and accessed a recording of my booking phone call.
20 June 2025
Service provided
19 June 2025
Everyone I encountered on my visits were friendly , helpful and knowledgeable . Richard made the purchase of my new car very easy and was in no way condescending as I have found at other dealers. The salesman at Sytner Leicester could learn a lot !
19 June 2025
They kept me informed and were flexible about when I could drop my car off.
19 June 2025
Very good service from scott and rob in the body shop.
19 June 2025
Kept me informed about what they were doing as well as providing video health check
19 June 2025
Very satisfied, the team went above and beyond for me. The video sent is clear, precise and informative.The team are great without being pushy. My car came in for recalls, all completed. Whole process and aftercare excellent!
17 June 2025
Great service
17 June 2025
The customers service is very good, you are looked after by the staff, but the shine was taken off the experience by the issues outlined above, that I'm not sure have been rectified and I've lost a bit of confidence in the car.
17 June 2025
Customer focused and great service
17 June 2025
Good service
16 June 2025
I am thrilled to give 5 stars for the exceptional service I have received at the BMW Sheffield branch from the moment I have arrived, the team provided professiona and friendly service. my car was thorougly checked , and to my delight, thank you all
16 June 2025
Very friendly and promptly staff, assisting me for my car service action. Very professional staff.
16 June 2025
The appropriate job was carried out and completed very well.
16 June 2025
The service advisor was totally professional, easy to deal with, very polite and helped me with some other queries I had. Absolute pleasure to deal with.
16 June 2025
The team always make me feel welcome and valued, they reflect the BMWs quality and standards. Changing the appointment date twice coupled with 2 separate teams working on the car made the process more disjointed than usual but they overcame this.
16 June 2025
I'm satisfied with the service I received especially from Ailish who had to put up with me contacting her for updates over the week long period of having no car. I do just feel your courtesy car situation should be looked into.
16 June 2025
first class
15 June 2025
Brillant service
14 June 2025
Great service provided, had my car serviced and wheel repaired. Young lad who was in the service department was very polite and helpful. Also, accident repair manager was great, wheel repair was so quick and of good quality.
14 June 2025
All went as planned
13 June 2025
Service and repairs completed on the day as promised, despite a delay due to my employer's fleet management company.
13 June 2025
Very satisfied
12 June 2025
Good customer service from Lewis Hallowes.
12 June 2025
As above
12 June 2025
Very satisfied
12 June 2025
Mot was thorough and done swiftly. Really like the video of the car care service.
12 June 2025
Service was great quality and completed on time
12 June 2025
Very good customer service from Lewis however this was a major service at more than £800 pounds and ad blue was not top up . Not sure if included in service like windscreen washer but a bit strange this is not covered considering the cost
11 June 2025
Got everything sorted on the day. No issues at all.
11 June 2025
Good service
11 June 2025
A pleasure to visit
11 June 2025
Very happy with the service experience. Great place with all helpful staff. All the staff are very accommodating and professional. We travel much futher (35 miles approximately) to visit Sytner Sheffield but so worth it for being taken care of.
11 June 2025
Good feed back , organised .
10 June 2025
Not happy with the calls we experienced And telling us not to take car in and ring bmw assist instead it was bank hol and didnt want to be busy
10 June 2025
As above. Sales orientated and not customer orientated. Disregarding my requests
10 June 2025
Very pleased.
09 June 2025
All could not have been better
09 June 2025
Everything completed as expected, comfortable waiting area
09 June 2025
No like for like car or even a 5 door car given, Waited 6 weeks for a service appointment.
09 June 2025
Very satisfied
09 June 2025
Always a pleasure nothing too much trouble
09 June 2025
Completely satisfied. Overshadowed the MB service of past by a long way.
09 June 2025
See above
09 June 2025
Excellent communication from Scott
08 June 2025
Been coming for services an mots now 5 years always excellent but this was the first time I didn't feel comfortable
07 June 2025
Scott, the service advisor, is really helpful and informative
07 June 2025
Again very professional and relaxed
07 June 2025
They were brilliant
07 June 2025
Excellent service from start to finish
07 June 2025
Did not expect it to take so long for Mot, brake fluid change and wheel alignment.
07 June 2025
Work was carried out professionaly, but no courtesy car was offered. Also It looked dirtier after it's clean than before we brought it in.
07 June 2025
Scott was amazing and attentive made me welcome and valued
07 June 2025
Felt like Sytners was more than happy to accommodate my needs. Martyn was more than helpful.
07 June 2025
All the staff I interacted with treated me with respect, were happy to help and kept me informed
07 June 2025
The personal service of an identified employee who took control of the whole process was excellent She herself was faultless in her attention and knowledge
07 June 2025
As above
07 June 2025
Everyone is very professional
04 June 2025
Everything was smooth
02 June 2025
The service experience was excellent, Scott went out of his way to ensure the service experience was exemplary.
31 May 2025
Very well organised and informative
30 May 2025
Did exactly what I asked for in the time frame promised
20 August 2025
Very helpful but not pushy