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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
900 ratings and 453 comments received in the last 90 days.
12 December 2024
Friendly, comfortable surrounds, fabulous staff who understands 'customer care'.
10 December 2024
We were very satisfied with the experience - it's our third time a bmw/mini Sheffield. No issues at all.
09 December 2024
George spent some time explaining the new model to me. He checked back next day to see if I needed additional support. Following a chat he came to my home later that day and gave me more support on the new functions
09 December 2024
Very satisfied every thing went to plan
08 December 2024
Chaneice Allen the sales person at sytner Sheffield is outstanding and I will definitely return. This is the second time dealing with Chaneice. I am only giving 4 stars though due to spec issues with my car not staff issues.
07 December 2024
Mark Lomas was extremely helpful and knowledgeable about the new X3 even though like us he hadn't seen one in the flesh. After we had placed the order he kept us informed about the delivery schedules, arranged for a smooth transition to handover
05 December 2024
The staff are always helpful and friendly
05 December 2024
Chris Howe, the Sales Executive I arranged my car with, was excellent. He struck the right balance between guidance and assistance, and also ensured the hand over was trouble-free while going above & beyond to ensure service delivery.
05 December 2024
Very helpful
02 December 2024
Smooth transaction
02 December 2024
Very positive and professional in all aspects
01 December 2024
The centre in Sheffield provides a very pleasant environment.
01 December 2024
Was kept up to date by David Smith, really happy about the level of communication.
01 December 2024
Everything went smoothly, no issues at all.
28 November 2024
Lovely facilities and so polite
27 November 2024
The person we dealt with, Jessica Vardy, was a pleasure to deal with.
25 November 2024
Great communication, car was collected on Halloween so Sam made sure there was some treats for the kids during handover. Absolutely perfect from him.
25 November 2024
Because of the friendly and knowledgeable team who were fair on price.
23 November 2024
Always a lovely experience collecting the new car. Makes it feel an event.
23 November 2024
Great experience and great result with our new Z4. Also got a good deal on the vehicle we wanted.
22 November 2024
All staff very polite and knowledgable
20 November 2024
Kept me informed along the way and were very helpful. I realise that this is how it should be when customers are purchasing anything but I've had a bad experience from another BMW dealer (not part of Sytner)
20 November 2024
Good communication & attention
18 November 2024
Very happy with service credit to George Lott for amazing customer service
16 November 2024
Excellent service from David Smith
15 November 2024
Great team
15 November 2024
i ordered the car and drove it away in less than a week, first time ever when purchasing a new car.
14 November 2024
Sam was a pleasure to deal with and sorted me out with a new M4 in a couple of days, seriously couldn't fault the service I received. From start to finish I was updated on the progress and he went above and beyond to make sure I was happy.
11 November 2024
George managed to source and reserve exactly the model I was looking for.
07 November 2024
Everything went smoothly. Other than a lot of paperwork to deal with, again the Rep sailed through these swiftly.
04 November 2024
The whole process was straightforward and simple. George provided clear communication all the way through the process, and made everything very easy all the way through to delivery.
04 November 2024
I am loving my new X4 car, and ready to experience life with BMW as my "partner"
04 November 2024
Nothing too much trouble and never pushed during the whole process
03 November 2024
Everything was spot on.
03 November 2024
Polite . Friendly. Un pressured. Knowledgeable staff. Delivery on time . Kept up to date at every step of the way . 10 out of 10 for David .
03 November 2024
Deal done in a day and my brand new M235i collect three days later. Finance deal really good. BMW and loyalty incentive fantastic
03 November 2024
From our first enquiry to taking delivery Harvey was completely outstanding. He kept us fully informed at every stage, arranged for us to take delivery near our home in Suffolk and came down on his day off to handle the handover himself.
02 November 2024
Everything completed efficiently
01 November 2024
I'm so happy with the service from Harvey was so supportive and helpful and he drives my new car to my home in buckinghamshire and he also collected my old car fantastic service
30 October 2024
Very welcoming from the moment you step inside
30 October 2024
Excellent customer service from start to finish. Chaneice Allen was honest, transparent and knowledgeable. All requirements met and in a very timely manner.
23 October 2024
The staff were always welcoming
18 October 2024
A friendly, professional and welcoming experience in every aspect.
16 October 2024
Excellent service from Chaneice.
16 October 2024
As a returning customer the experience as always is pleasant.
16 October 2024
I was completely satisfied with the experience overall.
10 October 2024
Professional service
08 October 2024
Very professional sales team and Mr George Lott seems to know what I like.
05 October 2024
Sytner BMW Sheffield was amazing and especially Christopher Howe. He did everything he could so I could get the best deal possible. Amazing customer care and communication. Will go back to Chris for my next purchase. 10/10. Great person and salesman.
04 October 2024
Team were very good- straight talking and trust worthy and open about the complexity of the situation. Also went beyond requirements to try and help us out with some of the challenges we faced.
04 October 2024
Very satisfied and thrilled to bits with our new car.
03 October 2024
Harvey explained everything in great detail which made this purchase a memorable one. He is a real asset to the dealership.
03 October 2024
David looked after us and even another phone call to see if everything was ok
03 October 2024
Informative about new car specifications. Helpful advice on changeover procedures Positive assistance
03 October 2024
Nice modern building, friendly and helpful staff
03 October 2024
Guided through the process of selecting the right car for my needs. At no time did I feet under pressure to buy
03 October 2024
Jessica was friendly, professional and knowledgeable
02 October 2024
As above.
01 October 2024
Enjoyable buying experience
01 October 2024
They kept me up to date with each step of the cars build and delivery
01 October 2024
Very organised, polite staff , couldn't do enough.
01 October 2024
It was a great experience.
30 September 2024
Excellent purchase, delivery,and aftercare
30 September 2024
Very satisfied with the advice and help from all members of staff
29 September 2024
We requested a couple or changes to our new car, tyres and grill, thank you Mark Lomas for seeing this through, we love the car.
28 September 2024
Excellent service
26 September 2024
Polity employees and comfortable atmosphere
25 September 2024
all ready and waiting no delays
24 September 2024
First class service from start to finish. All staff friendly and professional. would definitley recommend
21 September 2024
Again Mark was professional, andso enthusiastic. Great service from him.
21 September 2024
Excellent service from start to finish with much help and assistance that I required throughout.
20 September 2024
It went smoothly in a relaxed efficient atmosphere. After buying many new cars from other dealerships this was by far the best experience.
20 September 2024
Understood my needs.
20 September 2024
Nothing to much trouble to explain to me
13 December 2024
Prompt and professional
13 December 2024
Very professional right from the start. Of course all dealerships like to treat you well (they want your money). Lovely building/staff and made to feal at ease. Job done as expected with no drama's.
12 December 2024
Quick service and comfortable waiting
12 December 2024
See above
12 December 2024
Overall it's a good experience.
12 December 2024
The job itself was well done with no visible signs it had been completed. Check in was easy and efficient. Services inside the building were great. Felt a premium service.
11 December 2024
Overall satisfied but when I asked for a courtesy car, they said I would have to wait till next month, I couldn't wait the car needed the part.
11 December 2024
Ailish was brilliant
11 December 2024
Staff went out of their way to ensure I received help swiftly and efficiently: it felt as though nothing was too much trouble.
11 December 2024
Everythingpromptly done that was required
11 December 2024
Excellent service
11 December 2024
Disappointed to have to pay nearly £400 for a run in service after 3 weeks of owning the car!
11 December 2024
As always, exceptional was service
11 December 2024
The recent service was excellent and the service representative Scott was excellent. I will be returning for future work with both of my BMWs
11 December 2024
They went over and above to resolve my problem.
11 December 2024
The work was completed on time as discussed
11 December 2024
The vehicle was serviced, cleaned, and was ready on time.
11 December 2024
Done swiftly, staff very courteous and received coffee in a space where I could work.
11 December 2024
Smooth operation, professional friendly staff, everything carried out as expected
11 December 2024
excellent service
11 December 2024
Great customer service from all the people I spoke to and a lovely dealership to walk around while waiting. I was offered a small office for a business call which was lovely.
10 December 2024
Very good all kind and polite
09 December 2024
I was very satisfied with the service 8 received. Although the service technician did not update the iDrive service history, when they did the previous year for my Mot. I will ask on my next visit, for them to update this.
09 December 2024
My issue was solved to a more than satisfactory standard. The BMW team articulated the issue concisely and kept me well informed throughout the whole process.
07 December 2024
Martin kept me up to date
06 December 2024
Friendly staff
05 December 2024
All my needs were met.
05 December 2024
Had a bad experience where BMW Sytner lost my house keys connected to my car key.
05 December 2024
Easy to deal with
05 December 2024
Friendly staffs
05 December 2024
Noticed I was the only person not offered a beverage by the staff. The person handling my service matter was great though.
05 December 2024
All work completed on time
04 December 2024
As above & sorted the issues that the car had
04 December 2024
Work completed successfully with great communication and customer service
04 December 2024
All down to service agent
03 December 2024
Professional and efficient
03 December 2024
The Technician and reception was first class
03 December 2024
Excellent customer focused experience
03 December 2024
Fabulous
03 December 2024
Great service and customer care
03 December 2024
quick and informative service from start to finish
03 December 2024
A well organised facility that provides superb service.
03 December 2024
Great friendly service from my arrival and throughout my time on site whilst I waited for my car. I was kept well-informed about what was happening to my vehicle
02 December 2024
Good
02 December 2024
I was completely satisfied. Safi was professional and made me feel valued as a customer.
02 December 2024
Lisa the service advisor dealt with the drop off, collection of my car professionally and answered my queries making appropriate recommendations. Service Video from Callum was useful and professional.
02 December 2024
Everything went smoothly
02 December 2024
Very efficient service on site. The team were welcoming & communicated well. All work was done & my car was returned ahead of schedule.
02 December 2024
My vehicle was cleaned and carpets hoovered following its MOT and wheel refurbishment.
02 December 2024
Looked after very well
02 December 2024
Extremely satisfied
02 December 2024
The recall issue was resolved.
01 December 2024
Love the way you drive inside for the service area and greeted straightaway. Brilliant service from Lewis & James, thank you! Great facilities too, sat and did work while waiting.
01 December 2024
It was good service
01 December 2024
Good work
01 December 2024
We were looked after brilliantly by Charlotte, Robert and Laurence especially. The whole team were brilliant throughout.
30 November 2024
Good hospitality
30 November 2024
Top quality. A most satisfying, peace of mind service. Very happy indeed.
29 November 2024
After the service and MOT, I found a loose screw in the boot, which raises concerns about quality control." "The boot cover misalignment was not present before the service, and I was told it is due to wear and tear, which I find surprising.
29 November 2024
Was Made aware of every step of the service through the all time!
29 November 2024
Well managed reception.
29 November 2024
everything run smoothly, no problems and everything as promised
29 November 2024
All very smooth and organised
29 November 2024
The staff member (Martyn Hoe) was very professional, communicated- giving updates until my car was ready.
29 November 2024
The service technician explained what was needed and his video was very helpful
28 November 2024
Vehicle cleaned after required repair
28 November 2024
Always enjoy the hospitality the staff provide while waiting for the service to be carried out.
28 November 2024
Staff are very friendly and welcoming
27 November 2024
Everything was explained in detail including costs.
27 November 2024
The staff are lovely a service people lovely Lisa was very helpful
27 November 2024
Was done in an hour and was looked after from start to finish
27 November 2024
Recall work done ok but car was returned with an engine management issue after work done fortunately they dealt with the matter very professionally
27 November 2024
Quick job on MOT as asked
27 November 2024
Always kept up to date with work on the car , nice loan car provided whilst mine was in for service
26 November 2024
All my needs were met
26 November 2024
Initially came in with one door puncture but checked all 4 & altogether 3 had to be replaced,
26 November 2024
No much to complain about. All went very smooth
26 November 2024
I've had BMW cars for many years now and have never been anything else than very happy with the service provided.
26 November 2024
every thing that was a concern was sorted
26 November 2024
All great apart from collecting the car. Guy rushed past and handed the keys over quickly as he was passing. Just seemed like he was too busy to make an effort. Not a major issue just completely different to the initial drop off
26 November 2024
I was well looked after, kept informed and my car serviced.
25 November 2024
Very good but put down for fuel additive to be put in and it wasn't not essential though
25 November 2024
Whole experience was better than I'm used to, plus I like the health check vidio.
25 November 2024
Wonderful service and attention to detail.
25 November 2024
Felt valued.
25 November 2024
Sorted out the problem and then gave a call back to check if I'm happy with the work
25 November 2024
Excellent service team. They always provide thorough informations about the car with honesty!
25 November 2024
Pre inspection video of my vehicle and regular updates via my phone. Took advantage of the courtesy coffee to pass time whilst I waited.
25 November 2024
Everything was completed efficiently and courteously if rather expensive for a very simple first service
25 November 2024
Car provided and car cleaned
25 November 2024
Top quality service
25 November 2024
Martyn took care of all elements of the work and was very helpful.
24 November 2024
Great service as always
24 November 2024
Dealt with very efficiently and courteously.
24 November 2024
Everything is just top notch at bmw .
24 November 2024
The agent was helpful and pleasant. Work was completed in the timedcale agreed. But why does it always feel like you are doing me a massive favour by letting me bring my car there?
24 November 2024
Couldn't have asked for an easier experience
24 November 2024
My problem was dealt with effectively.
24 November 2024
Communication Attention to detail the staff
24 November 2024
No waiting when you arrive with your car, everyone polite
23 November 2024
No hustle is the main thing.
23 November 2024
Was given no reasons to be unsatisfied
22 November 2024
Experience was great at Sytner Sheffield, Lisa was wonderful & helpful with sorting out my repairs with warranty company. I would have been great, if there would be load car available. It's fine as this was short notice.
21 November 2024
Sheffield is a particularly nice experience due to the indoor drive-in area during the winter months. Scott, who managed our visit, had a professional attitude and very easy going. The service overall was quick and painless.
21 November 2024
Helped me get home and were very accommodating on times for collection. Plus the acknowledgement at the inconvenience and my understanding was very much appreciated.
21 November 2024
Friendly and helpful service
21 November 2024
Helpful staff
21 November 2024
The jobs have always been carried out promptly
21 November 2024
The service was well organised.
21 November 2024
Satisfied with Scott, because I think he has finally realised I can't be managed, the way he is trained to by Sytner. MOT was swift and efficient, as I had very little time to waste that day.
21 November 2024
I was kept informed about my cars progress which was carried out very professionally. My car was given a complementary clean (never seen the interior as clean)whilst the issue with the i-drive was rectified.
21 November 2024
Making things easy for me
21 November 2024
Diagnosed and fixed problem in the same day. Also Scott is always friendly and welcoming giving lots of extra information and updates.
21 November 2024
Very , cannot fault the meet and greet , service and the care there took.
20 November 2024
Lisa kept me informed throughout
20 November 2024
Excellent service.
20 November 2024
Repeat customer, always get looked after.
20 November 2024
Quick to organise , excellent team
20 November 2024
Lewis Hallowes handled the service in an excellent, friendly and professional manner. The service report covered all the areas a driver would require and the vehicle was returned in good order after having had a wash.
20 November 2024
Used the app for progress on car and was kept up to date personally.
20 November 2024
Sammy Bailey gave great service.
20 November 2024
Good service from all colleagues involved.
20 November 2024
Great team and atmosphere. Feels like they support each other regardless of individual role.this in turn make me feel like they are all there to support me and resolve my problem.
20 November 2024
No issues, all the works was carried out quickly and with little fuss, knowledgeable service staff and good communication.
20 November 2024
Excellent outcome. Rang as an engine light came on the car, they got me in the next morning and solved the issue that day. Smooth running after my arrival, car swiftly taken through and I was sat down, offered a drink and greeted by a member of staff
20 November 2024
Car always comes back better for being there.
20 November 2024
Couldn't fault the service
20 November 2024
Can't fault it on this occasion!
20 November 2024
Martin did a great job keeping me informed and doing what he said he would.
20 November 2024
Giving excellent customer care.
20 November 2024
I always deal with Martyn Hoe in service and he is always helpful with all my questions
20 November 2024
I have always received excellent service for BMW Sheffield. I knew something was us when Scott who I normally deal with didn't come to speak to me. I probably won't be returning.
20 November 2024
Everything else is perfect.
19 November 2024
Easy to deal with and informative.
19 November 2024
No issues at all
18 November 2024
I have always had good service apart from the issue with the radio.
18 November 2024
Attentive staff
18 November 2024
Good space to work whilst waiting.
18 November 2024
I was delighted to eradicate a noise that had plagued the car for 18 months.
18 November 2024
Well looked after by service advisor Martin Hoe.
18 November 2024
Carried out work as specified
18 November 2024
No problems what so ever
18 November 2024
Because you couldn't even diagnose problems with my vechile , it was only my persistence that got to the bottom of it
18 November 2024
Lovely staff .Very impressive entrance to service bay ..like a James Bond film x
17 November 2024
As above Scott made sure to ring me if there were any developments, he was always friendly on the phone. He also wrote me a list of the issues, so that i could try and get my money back from Halfords for the shoddy work they had done.
17 November 2024
There was a problem but it was rectified quickly and professionally
17 November 2024
Good service with nice people
15 November 2024
Did the job
15 November 2024
Very satisfied
15 November 2024
Everyhting went smoothly.
14 November 2024
Ben was good at keeping in touch with me but I don't trust the workshop
13 November 2024
Good service and advice when it is needed.
13 November 2024
Fine no issues staff were very good
12 November 2024
Welcoming professional prompt
12 November 2024
Great experience and surroundings from Sytner Sheffield .10/10, Pleasant staff and comfortable non pressured environment.
12 November 2024
Efficent,
12 November 2024
Richard Holmes could not make me feel more important, his knowledge and coms throughout were faultless. Whilst waiting for my lift for 30 mins,was asked a couple of times if I would like a drink or any other assistance
12 November 2024
Purely because the cost is on the higher scale of the spectrum compared to other places (German Autocenter etc. )
12 November 2024
Quick turnaround of my car. No hard sell on advisory's. Was able to work in the desks that were provided for customers.
11 November 2024
Very helpful and kept informed throughout
11 November 2024
Sheffield service team have a very personable service and go out of their way to support the customer and their needs. A first class service.
11 November 2024
Quick turn around and professional service.
10 November 2024
Excellent
10 November 2024
A good experience. A1*
10 November 2024
Samantha Bailey at Sytners always looks after my requests.
10 November 2024
As previously mentioned excellent service from this branch. Always kept informed in regards to my vehicle.
10 November 2024
First class service from start to finish
09 November 2024
Although the repair was completed eventually, I was delayed and had a stressful experience on the whole.
09 November 2024
Lovely place and people that work there. Can't do enough for you
09 November 2024
We were met by Richard when we entered and told of the processs. He told us everything we needed to know and kept us up to date all the way through
08 November 2024
The staff are (to a man and woman!) personable, pleasant and professional. The whole dealership is always immaculately clean and portrays evidence of competence and tranquility. It instils confidence in their abilities and their ethos of perfection.
07 November 2024
I was kept informed throughout my wait of what was happening to my vehicle.
07 November 2024
Excellent
07 November 2024
Very satisfied
07 November 2024
As above Due to Ben Clarksons approach and help made my experience second to none.
07 November 2024
No problems
07 November 2024
All issue were resolved very quickly allish was very helpful and delt with everything quickly was pleased with the level service I was given
07 November 2024
I'm interested for the repair with your colleague Lwies. But only one thing I'm not interested in is: when I took the car I saw the front grill there's a scratching hit it . Some how when it was under your care and it's course the crack and bother me
07 November 2024
Unfortunately my 2021 X6M50D had a catastrophic turbo failure. Not withstanding the warranty of the car had expired. BMW covered everything as the car was an approved vehicle with full bmw service history and only 33k miles.
07 November 2024
Everyone to whom I spoke was excellent: professional, courteous, helpful. Thoroughly impressed.
07 November 2024
Very professional.
07 November 2024
Sytner Sheffield is an impressive centre, the customer service and hospitality was great.
06 November 2024
When I escalated the issue to the complaints department my car was taken in for repair to then when my car came back they had only carried out half of the work needed so my car has had to go back in again for further repairs
06 November 2024
Found the issue with my car really quickly and gave me the peace of kind
06 November 2024
Overall experience was ok , price was not as quoted on the app it was more !! So all on average I would say . Which I feel is not what I usually expect.
06 November 2024
The staff are always happy to help and very professional and consciences about their work, A very relaxed atmosphere throughout the building,
06 November 2024
The staff were very friendly and efficient when booking in, the service video explaining vehicle condition was concise and professional.
06 November 2024
Service experience from beginning to end was great. I was made to feel at home whilst I was shown what works were done to my vehicle.
06 November 2024
My problem was solved very quickly .
06 November 2024
Everything worked for my timetable
06 November 2024
Car ready on time
06 November 2024
Good customer service and kept in contact with updates on timescales
05 November 2024
Very happy never fail with there service
05 November 2024
Kept informed of progress in a helpful and friendly manner.
04 November 2024
Another first-class job from Mr Scott Walker! Polite and professional as ever... all work was done on time as usual. Thank you. Great job. Your showroom staff are lovely and looked after me with lots of tea and biscuits too!
04 November 2024
Work was completed to a high standard
04 November 2024
All good thanks. Just one request that was not actioned, despite being historically suggested by the very helpful service team over the years.
04 November 2024
trouble free and well looked after
04 November 2024
From booking to collecting the vehicle I was well looked after
03 November 2024
Explained everything in a empathetic way.
03 November 2024
Excellent advice nothing too much trouble
03 November 2024
The staff were really nice and polite, explaining what work needed to be done and gave an estimate time for the work to be completed. The work was of a high standard and my car was cleaned before it was handed back to me.
02 November 2024
Saf and Lisa were extremely helpful and professional. Couldn't have done more for me. The dealership in general is very nice and welcoming.
02 November 2024
recently I had work done by Bodyshop and the results were beyond my expectations. I did have to return for a very slight issue and found there was no quibbling. My keys were taken and the issue was resolved without hesitation.
02 November 2024
Keeping me updated all the time
02 November 2024
Scott was very helpful and helped me get me issues resolved quickly and without any hassle
02 November 2024
Lisa was very pleasant and friendly explaining what kind of work to be carried out. She rang me as soon as my car was available for collection when I was shopping at Meadowhall.
01 November 2024
Great check in. Kept updated. Knowledgeable and friendly staff.
01 November 2024
I was very happy with the person who dealt with me. Sorry forgot his name ,he was very helpful and polite.
01 November 2024
no pressure to buy anything, and Adam mad us feel welcome and found something to suit our needs
01 November 2024
Excellent service, especially from Martyn Hoe who went above and beyond!
01 November 2024
Following a really bad buying experience at Stratstone Chesterfield BMW, I decided to take my car to Sytner Sheffield BMW for servicing. Wow! What a difference it was.. everything from the booking in process to the collection was a 5 star service!
01 November 2024
Very kindly and knowledgeable staff. I have been served by Lewis and Lusy at my last 2 visits and they both were wonderful.
01 November 2024
did the job plus some extra work needed in a timely manner and the ladies looked after me while I waited
31 October 2024
Big shout out to the service team. Scott Walker really top professional. Sammi brilliant, the reception staff welcoming the coffee nice and overall the welcome great. Spares & accessories David and Paul helpful and friendly. Overall nice experience.
31 October 2024
It was efficient and professional
30 October 2024
Ben was very helpful, professional and courteous.
29 October 2024
Was good
29 October 2024
Extremely satisfied It's very rare these days when you as a customer are made to feel so welcome.
29 October 2024
I can't find fault with the actual experience.
29 October 2024
Scott was fantastic
29 October 2024
Martyn went over and above to get the car fixed.
29 October 2024
I have always have had my BMW service carried out since I bought my car from you at Sytner Sheffield who have done perfect job. Thank you.
29 October 2024
First class service, courteous, and kept me well informed
29 October 2024
Thorough and helpful.
29 October 2024
Feel like everything was take care off
29 October 2024
Because everything was gixed
29 October 2024
Disappointed with high tyre prices. Otherwise everything was very good.
29 October 2024
First class service
29 October 2024
Sammy was great.
29 October 2024
Amazing facility and every member of staff always makes you feel welcome
28 October 2024
Very happy
28 October 2024
Work was carried out as described and I was kept up to date with progress. My car didn't sit idle at any point. Although I was waiting on the sofas, I was able to get on with my day job without interruption. I didn't feel forgotten at any point.
27 October 2024
Customer friendly
27 October 2024
Nothing like I have experienced in any other garage My wife bought a brand new Kia sportage last year and the service was nothing like I experienced at bmw Sheffield sytner which was sad as new cars are a very expensive item and a luxury purchase
26 October 2024
Extremely fast and efficient service experience.
26 October 2024
Great
25 October 2024
Genuine and first class personal customer service was experienced from vehicle service / repair team; and the app / texts kept me fully updated. Discussion on new car options with Mark Lomas was also very much appreciated and informative.
25 October 2024
Easy to deal with only reason for 4 out of 5 was lack of loan car while ours was in
25 October 2024
As above also repair completed 45 mins later than requested
24 October 2024
Staff situation is abit like left hand doesn't know what right hand doing no communication, you get passed from one person to another. Just a car registration to identify you no using your bloody name
24 October 2024
I arrived with what I thought was going to be a simple problem to resolve which turned out to be more complicated. It was dealt with exceptionally efficiently and effectively.
24 October 2024
Excellent experience all round.
24 October 2024
Very professional and efficient service and being kept informed of the progress of the work on my vehicle.
24 October 2024
Ben was excellent, looking after me very well.
24 October 2024
Excellent showroom cafe and well looked after by service staff and cafe staff
24 October 2024
Very happy with the service, everything was explained with clarity.
24 October 2024
Everything was explained by Hayley who was professional and kept me informed.
24 October 2024
Great customer service, the repairs were completed quickly and efficiently, I was kept informed throughout.
24 October 2024
Service personnel go extra mile to meet your requirements
24 October 2024
Very satisfied, straight forward.
24 October 2024
The price I was quoted is not the price I paid. I'm not talking about the new tyre I needed..I'm grateful that your service people spotted that...but for the vehicle check, I ended up paying more than I thought I should.
24 October 2024
Consistently excellent information and service
23 October 2024
Lisa was fantastic. No issues, no drama, just made it happen.
21 October 2024
All was as expected
20 October 2024
Blown away by the level of service I received
19 October 2024
Everything sorted out with my 4 series. Will pass its MOT now, thank goodness. Lovely service centre. All staff are great
18 October 2024
The Sytner Sheffield service centre is very nice and the staffs are great.
17 October 2024
Service was excellent
17 October 2024
Everything run smoothe
17 October 2024
Good service fair price felt confident you would sort
16 October 2024
Very helpful.
16 October 2024
The Service manager Ben was very helpful and professional
16 October 2024
Customer service experience through Martin Hoe was excellent.
16 October 2024
Good coffee and biscuits while waiting. Quiet, comfortable surroundings whilst waiting and working
15 October 2024
Booked a 'wait at dealership' service. Was greeted on time, vehicle book in process efficient. Kept up to date with progress via Sytner service app. Car returned to me within 1 hour - excellent. Useful video walk through of car condition supplied.
15 October 2024
Sam was across my service keeping me informed and up to date with progress
15 October 2024
Accommodating and helpful service team , who provided updates throughout the day. Great environment
15 October 2024
Overall I found it effortless.. turn up drop off and collect. Staff professional courtious and friendly.
15 October 2024
The work was completed on time to a high standard
15 October 2024
Very professional.service.From diagnosis to repair everything went smoothly.
14 October 2024
Very good all round experience and Scott always willing to go the extra mile to ensure everything goes smoothly.
14 October 2024
Kept us informed well
14 October 2024
Lisa Blythe was excellent, attentive and courteous. Offering me a desk to work from was a welcomed resource.
14 October 2024
Very satisfied
13 October 2024
As above. If I had been told the car didn't need to be in so early, I could have planned my day differently. I suspect I was told this was a "multi hour job" when clearly it wasn't for the convenience of the workshop
13 October 2024
Video showed me what they looked at on my car and any recommendations
13 October 2024
Car was ready when promised. Drop off and pick up was fine.
13 October 2024
Very good
13 October 2024
No nonsense
13 October 2024
See we.
13 October 2024
??
13 October 2024
I was very satisfied with my experience at Sytner. The car was repaired within the time frame given and it was also valeted.
13 October 2024
Never had an issue here. Task was always complete
13 October 2024
Smooth & Supportive
13 October 2024
Good service and quick. Also gave me discount due to working for the government.
13 October 2024
On the latest recall visit I was impressed by the level of service provided by Scott. On my previous visit the car wash staff had 'dulled' my ceramic finish by inappropriate washing - so I asked that it wasn't washed on this occasion.
13 October 2024
Always good quality service. Car done on time.
13 October 2024
No complaints. However, would have liked a courtesy car while the repairs were being done. I have a 70 mile daily commute to work.
13 October 2024
I was told issue resolved and it has not been, I am still having to top up my windscreen wash every 2-3 days, so I am feeling a little fobbed off.
13 October 2024
Courteous, helpful, clear
13 October 2024
All work completed and on time.
13 October 2024
Safi is a very friendly competent and efficient member of your service team. Top marks
12 October 2024
Nobody is perfect
12 October 2024
Martyn was very professional and kept me updated whilst the vehicle was there over 2 days.
10 October 2024
The service team were fantastic from start to finish. Job done on time. Excellent price
10 October 2024
The service from Ben clarkson has been very good. Realy good service from him . the whole experience was great apart from the poor work done by the mechanics which was ultimately the main purpose
10 October 2024
It was excellent
10 October 2024
Got the service I had gone for
09 October 2024
Lovely polite staff.
09 October 2024
Aillish looked after me extremely well...very pleasant with great communication throughout..service completed exactly as described it would be.
09 October 2024
Service could've been quicker
09 October 2024
Efficient staff .professional and organised.
09 October 2024
Never had a bad experience
09 October 2024
Simple and Efficient
08 October 2024
Amazing friendly service
08 October 2024
Martyn listened to me when I explained what issues ,kept me informed was having with my car and resolved all the issues we were having. After the service I was still having issues connecting my mobile phone but Martyn resolved the issues I was havin
08 October 2024
Would be 5, but we were told to sit in the Mini area by the person who initially took our keys on arrival & noticed we were the only Customers not offered a drink. The member of staff who eventually looked after us was very polite & professional.
08 October 2024
Excellent service. Professional, kind and swift.
08 October 2024
Professional
08 October 2024
Lack of communication initially until complaining then no issue
08 October 2024
Great service advisor
08 October 2024
Timing was perfect and the service excellent.
08 October 2024
No issues
08 October 2024
The people are lovely, it's just expensive.
08 October 2024
Efficient, friendly and good service
08 October 2024
Was talked through process and explained well
08 October 2024
Professional team and excellent service.
08 October 2024
No issues at all, great service from start to finish.
08 October 2024
A small hiccough was dealt with effectively and the repairs were completed swiftly.
08 October 2024
Scott in the service department was great throughout the whole process
08 October 2024
Excellent communication
08 October 2024
Scott sourced two new rear tyres competitvely for us.
08 October 2024
Perfect start to finish. Great drive in service with clear communication and the fault was dealt with under warranty very quickly. I wouldn't hesitate to recommend Sytner.
08 October 2024
They always try to accommodate any timings to help fit in with my schedule when they have the car.
08 October 2024
Makes you feel special
08 October 2024
Extremely satisfied. A special thanks to my appointed service advisor Scott Walker who looked after me from the moment I arrived, keeping me fully informed of the progress of my repairs and being friendly and approachable.
08 October 2024
Job done and collected with zero hassle
08 October 2024
Staff was very friendly and straight forward
08 October 2024
No complaints.
08 October 2024
Quick service. Kept up to speed with status.
08 October 2024
Very efficient and great service from all the staff.
08 October 2024
Did the job!
08 October 2024
Just the overall service.
08 October 2024
The advisor answered all my questions that I wanted to know he was very good and experience
03 October 2024
Fantastic professional service, nothing too much trouble. Richard and Scott in Service having dealt with them for 20+ years it is a pleasure to continue dealing with them.
03 October 2024
Given use of desk to work from during MOT
03 October 2024
the staff at sytner were very helpfull and friendly and told me everythng that was going to happen, i had a loan car and time was taken to explain the controls
01 October 2024
Generally a good customer services
01 October 2024
Sytner sheffield is an amazing dealership and all the staff who dealt with us are absolutely amazing
01 October 2024
Couldn't be faulted
30 September 2024
As above
30 September 2024
Polite, efficient service. Kept informed with the video. Reassuring that my pride and joy is in good hands!
30 September 2024
Professional service
30 September 2024
Based on the alloy wheels machine work & finish & drivers front seat fix adjustment bar fix as this was loose. My vehicle was given back washed ( Should have dried the opening & of all doors, boot & all door glass, micro fiber cloth 2min job )
30 September 2024
I felt the experience was at an excellent standard. The staff are professional and the classy interior of the building is brilliant. The whole experience made me feel valued. That is why I keep coming back.
30 September 2024
Quick solution to problem and was able to spread the cost
30 September 2024
Helpful, friendly & polite
30 September 2024
Very helpful staff from booking to finish.
28 September 2024
Very good - work was completed quickly and the car was washed afterwards.
28 September 2024
Hassle free service from start to finish. Kept informed of proceedings throughout
27 September 2024
Martyn and Scott were, as ever, courteous and helpful, and arranged for the problems with my car to be sorted without fuss.
25 September 2024
Completely satisfied in particular Sam Gray he has an excellent attitude for the customer and bmw .
25 September 2024
Due to a suspension issue I needed an urgent appointment as I needed to car to go on holiday in 7 days time. The car was booked in within 48 hours and the issue rectified. Excellent service.
25 September 2024
Efficient friendly service in a clean and comfortable environment
25 September 2024
I was satisfied.
25 September 2024
Happy with service but expensive
25 September 2024
So far as I can see all is good!
25 September 2024
No issues or concerns.
25 September 2024
Everything was very good
25 September 2024
Great service from booking car in, during service and returning vehicle.
25 September 2024
Excellent service
25 September 2024
Completely satistied
25 September 2024
Couldn't fault it.
25 September 2024
Yes very satisfied my service adviser Lewis Hallowes was amazing with me. I had multiple questions which some probably was daft but he still listened and explained everything to prevent me worrying about anything.
25 September 2024
Excellent service from the moment i arrived to the moment i left, curtesy call / text before and after service visit
25 September 2024
Ailish has been fantastic
25 September 2024
very satisfied
25 September 2024
Ease of booking, work carried out in agreed timescale. Video of inspection. Car returned in clean condition
25 September 2024
Great Service
25 September 2024
Great service and very friendly and professional care from all the staff at Sytner BMW Sheffield.
24 September 2024
Complimentary tea/coffee and car wash and vac. Summary video also helpful to understand when upcoming maintenance is required.
23 September 2024
Efficient check in and collection of car.
22 September 2024
Kept informed via I phone of progress and any other work required whilst waiting in a comfortable atmosphere and enjoying coffee and biscuits
22 September 2024
Although my car was kept in for a week, I was given a courtesy car and given constant updates. I felt involved at every step.
22 September 2024
Excellent service
22 September 2024
They always do their best
22 September 2024
Very good service Rather expensive
12 December 2024
Danny & Sam couldn't have done anything more.