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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
738 ratings and 402 comments received in the last 90 days.
05 February 2025
Chaneice answered my questions and always came up with solutions. She had a real customer focus throughout.
05 February 2025
Very satisfying experience first time bmw owner very happy
04 February 2025
Kept informed all the way through from order to handover.
03 February 2025
Both David Smith and Jessica Vardy were amazing on both purchase and handover of the vehicle
02 February 2025
Adam of Sytner has been excellent, right from the initial negotiations, the updates on delivery and the handover
02 February 2025
Kept up to date by Adam, didn't nag me but just enough information and when I needed it. Always responds to emails or phone calls.
02 February 2025
We live c60 miles from the dealership and they offered to deliver, which was super helpful
31 January 2025
Great experience. I was kept informed, communication was clear and Chaneice did everything promised.
30 January 2025
Satisfied with all aspects of Sytner Sheffield David Smith is extremely professional polite knowledgeable and very approachable
30 January 2025
George Lott was very very helpful and friendly on Handover at Sytner BMW Sheffield
26 January 2025
Taken care of from start to finish with respect
22 January 2025
Richard was very good at explaining things both during the buying process and the delivery process.
20 January 2025
Salesman very attentive and knowledgeable.
18 January 2025
The salesman, Mark, was absolutely brilliant at all stages, so helpfull.
17 January 2025
We have been using Sytner for many years and have always been more than happy
12 January 2025
Could not have asked for more
03 January 2025
I was kept informed all the way through the sales process
02 January 2025
Amazing service. It was a difficult drawn out process for me but Jess Vardy my sales contact was simply impeccable. Nothing too much. Held my hand throughout the entire process. Gave me as much time and help as I needed. The perfect car delighted.
31 December 2024
My new vehicle was delivered ahead of time and everything was first class with Harvey keeping me up to date when every aspect on delivey and collection.
28 December 2024
Sam Keyworth always makes the experience a pleasure and goes over and beyond in every aspect making the whole experience very positive.
26 December 2024
We had to have a quick turn around when collecting the car due to time constraints on our part, all the paperwork was dealt with beforehand so we could just collect the car and be on our way.
25 December 2024
Excellent service from Chaneice Allen, she's a real asset to the Dealership.
22 December 2024
The place is excellent and all staff were really friendly and accommodating.
20 December 2024
It was straightforward
19 December 2024
George Lott is the most helpful of all sales staff we have ever dealt with, providing regular updates and generally making the experience easy.
18 December 2024
They were very helpful and always there to help with the process. It was efficient and felt very professional.
18 December 2024
George Lott looked after both me and my wife as we purchased 2 new cars together
18 December 2024
All clearly explained and promptly carried out during the purchase
18 December 2024
The process from start to finish was refreshingly painless with no pushy approach, prompt responses and a can do attitude - everything in my experience a lot of other dealers don't provide. Chaneice and Adam were both great to deal with.
17 December 2024
My name is Sue Gardner I have purchased a brand new 120 M sport from Sytners BMW Sheffield I have been very satisfied with the level of service I received when purchasing my car everything has been managed and explained so swiftly by Richard Cooper.
16 December 2024
First class customer service from initial contact to discuss options for a new car right through to delivery.
16 December 2024
I was very satisfied with everything that they done.
15 December 2024
I've been dealing with Sytner Sheffield for the last 16 years which includes 5 purchases, enough said I think.
14 December 2024
Jessica dealt with our purchase of the car. She was polite and professional, she didn't rush us and also spent time going over the features in detail on the car when we collected it
14 December 2024
Mark Lomas kept in regular touch throughout the purchasing process, answering questions and making sure that everything went smoothly. We have purchased many vehicles in the past and Mark is one of the best customer assistants that we have had.
12 December 2024
Friendly, comfortable surrounds, fabulous staff who understands 'customer care'.
12 December 2024
Danny & Sam couldn't have done anything more.
10 December 2024
We were very satisfied with the experience - it's our third time a bmw/mini Sheffield. No issues at all.
09 December 2024
Very satisfied every thing went to plan
09 December 2024
George spent some time explaining the new model to me. He checked back next day to see if I needed additional support. Following a chat he came to my home later that day and gave me more support on the new functions
08 December 2024
Chaneice Allen the sales person at sytner Sheffield is outstanding and I will definitely return. This is the second time dealing with Chaneice. I am only giving 4 stars though due to spec issues with my car not staff issues.
07 December 2024
Mark Lomas was extremely helpful and knowledgeable about the new X3 even though like us he hadn't seen one in the flesh. After we had placed the order he kept us informed about the delivery schedules, arranged for a smooth transition to handover
05 December 2024
The staff are always helpful and friendly
05 December 2024
Chris Howe, the Sales Executive I arranged my car with, was excellent. He struck the right balance between guidance and assistance, and also ensured the hand over was trouble-free while going above & beyond to ensure service delivery.
05 December 2024
Very helpful
02 December 2024
Smooth transaction
02 December 2024
Very positive and professional in all aspects
01 December 2024
Was kept up to date by David Smith, really happy about the level of communication.
01 December 2024
Everything went smoothly, no issues at all.
01 December 2024
The centre in Sheffield provides a very pleasant environment.
28 November 2024
Lovely facilities and so polite
27 November 2024
The person we dealt with, Jessica Vardy, was a pleasure to deal with.
25 November 2024
Great communication, car was collected on Halloween so Sam made sure there was some treats for the kids during handover. Absolutely perfect from him.
25 November 2024
Because of the friendly and knowledgeable team who were fair on price.
23 November 2024
Great experience and great result with our new Z4. Also got a good deal on the vehicle we wanted.
23 November 2024
Always a lovely experience collecting the new car. Makes it feel an event.
22 November 2024
All staff very polite and knowledgable
16 February 2025
All the staff were welcoming and friendly, especially my advisor Ben who went the extra mile for me, excellent customer service skills
16 February 2025
I was kept informed of the progress with my car
15 February 2025
As above
14 February 2025
good people
13 February 2025
cn not fault them
13 February 2025
Informative/honest
12 February 2025
Good engagement and attention to detail. Martyn and Scott Walker as ever.
12 February 2025
Everything explained and completed.
12 February 2025
Some problems with getting to correct branch, sorted quickly,
12 February 2025
Not everything I had asked for was addressed
12 February 2025
Still awaiying bodywork quote for minor repairs
12 February 2025
Fantastic service by Ailish and James
12 February 2025
Did the required work within schedule.
12 February 2025
Professional and efficient service
12 February 2025
Courteous and professional
12 February 2025
Service done well - no surprises!
12 February 2025
Very satisfied - Scott Walker looked after things admirably and even smiled when presenting the invoice!!
12 February 2025
Very satisfied. I had a few problems going in and by the time I left all my questions were answered by Scott who was able to get me booked back in for further works and has led me to stick with Bmw Sheffield for any further diagnosis or repairs.
12 February 2025
Thomas was great and got the work done super fast.
12 February 2025
Thomas, who looked after me made the whole experience completely trouble-free. He spent time explaining everything that had been covered.
12 February 2025
the recall was done quickly and was contacted when to collect my car
12 February 2025
Thorough inspection backed up by a video which we find useful yo refer back to
12 February 2025
Helpful staff and service carried out to a high standard.
12 February 2025
Good customer care. Helpful advice.
11 February 2025
As above, there was another issued caused by the service team that then required me to return the vehicle for the issue to be rectified
11 February 2025
Kept me well informed and up to date on approximately how long it would be for my car
11 February 2025
Service was fast and handled professionally. Lewis kept me informed throughout
10 February 2025
Service
10 February 2025
As above, Ailish, the technician and service manager all offered very good customer service. Thank you
10 February 2025
Very satisfied as explained above.
10 February 2025
Only scored a 4 due to the fact that the car had to be left for the full day for work that should have only taken a couple of hours. When you live a good distance away this can be inconvenient.
10 February 2025
Just can't be bothered to go though the story again what a bad experience
10 February 2025
I waited for my car servicing & also had brakes & new tyre - all good
10 February 2025
Enjoyed sitting in while my car was in for MOT. Would have been nice to have been offered a coffee, like all the other guests - however I had to go up and get - only small thing but would have been nice
10 February 2025
Exceptional service from Samantha, friendly and professional - great job!
10 February 2025
As above
10 February 2025
Very helpful and friendly staff, the customers service from everyone is outstanding
10 February 2025
Very helpful staff
10 February 2025
As above
10 February 2025
Satisfaction
10 February 2025
As above
10 February 2025
Completely happy with the service provided
10 February 2025
Everything was explained through a video. Excellent service
10 February 2025
Did the service expensive but good service
09 February 2025
See above
08 February 2025
Great experience all staff members are very dedicated.
08 February 2025
A 2 hrs slot only took 30 mins and I was all done.
08 February 2025
Overall a satisfactory experience
08 February 2025
The service advisor and technician did a brilliant job.
08 February 2025
Booked in at sytner for egr cooler replacement only got checked again waited 6 weeks for this appointment was told on phone that it would be replaced was told they needed the over 24hr so got a hire car that cost £15 they only had car 4 hrs
08 February 2025
Jon identified and resolved a number of issues that I was unaware of on my car. I was very grateful. The video provided of my car was very detailed and easy to understand.
07 February 2025
All good
06 February 2025
On this occasion I was pleasantly surprised with way Ben looked into the issued caused last time and the understanding he showed. He was very thorough, resulting in the fixing my on going problem caused last time with no charge to me.
06 February 2025
The car I bought is now back with Sytner Coventry due to a fault with the head unit that had already been logged against the said vehicle. It is to be hoped they can resolve it promptly.
06 February 2025
No issues whatsoever.
06 February 2025
Brilliant
06 February 2025
1000% happy
06 February 2025
Not only was the staff highly professional, but also the service was perfect.
06 February 2025
I was sent a payment link via text. The opportunity to sit down and go through the bill was not offered. Although it is expedient (which is often welcome) I would have liked the opportunity to understand my bill better.
06 February 2025
The staff member was excellent. Looked after from start to finish.
06 February 2025
My service experience was very good. Would like to especially mention Tom (Thomas) who was brilliant from start to finish in listening and resolving everything.
06 February 2025
Excellent
06 February 2025
Synters did a great job and gave me a list of faults with my car it's an old car so I expected the faults but it was great that there was no pressure to get them sorted at synters. If the car had been newer I would have definitely had them sorted
06 February 2025
Always a pleasant and trouble free experience.
05 February 2025
Easy booking, work carried out on time, all staff were considerate, helpful and attentive.
05 February 2025
Excellent aftercare
05 February 2025
Took my car in for brake service late because of a puncture They still fitted me in to complete the work
05 February 2025
All good.
05 February 2025
Always looked after. Particular love the facilities like a room to work while I wait
05 February 2025
The Service team are second to none
05 February 2025
As above
05 February 2025
Excellent comms. Service advisor also excellent
05 February 2025
I had a problem and I was booked in within five days. The issue was sorted.
05 February 2025
They provide an excellent customer service, and always have done. I was not kept waiting when I dropped my car off. I was given a full explanation before and after the work was done. All my questions were answered fully.
05 February 2025
I was provided a space to work in the premises which saved me a lot of time in not having to commute back and forth. The vehicle was ready in good time.
05 February 2025
Attention to detail customer knowledge and attention is everything these guys nail it
05 February 2025
Kept in contact with me throughout
05 February 2025
Kept me informed. Nice touches including drinks on drop off and collection
05 February 2025
Usual excellent service from Sytner Sheffield.
05 February 2025
Excellent customer service, always kept well informed, friendly staff and always manage to fit me in as a waiting appointment
05 February 2025
I was given the level of service you would expect from bmw.
05 February 2025
Fantastic service as always from start to finish
05 February 2025
Wonderful experience, service was outstanding.
05 February 2025
Lewis was very efficient and was able to get us seen straight away
05 February 2025
Work carried out as described. Good communication.
05 February 2025
Usually get offered a coffee specially to say I was sat there 40 mins. The lady behind kiosk offered other families but just stared at me
05 February 2025
The customer service was excellent. I asked for a courtesy car and they provided me Automatic one as I requested. Ben was very kind They updated me and sent me a video for the service
05 February 2025
Everything was explained to me before and everything was done to a high standard
05 February 2025
Information about the job given to me and the video is always reassuring.
05 February 2025
Efficient , courteous and great service
05 February 2025
Convenience location and good service.
05 February 2025
Very basic first service
05 February 2025
My car was recovered to Sytner Sheffield by BMW assist after developing a fault, I was immediately given a courtesy car and once my car was in the system I was updated regularly on progress.
28 January 2025
Not good.
26 January 2025
Car still not fixed after two visits and booked in for third visit to fix the problem
25 January 2025
Friendly. Helpful. Efficient.
25 January 2025
Problem with a clip meant the car was not available for the weekend, but lent a car from one of the team instead.
25 January 2025
Friendly staff but as above
25 January 2025
Very good customer service . Service advisor Thomos was very helpful. Great communication ??
24 January 2025
You understood the problem and fixed it
24 January 2025
Very well organised with a slick drop off and collection
24 January 2025
Very efficient service
23 January 2025
The service centre is bright , clean , welcoming and comfortable. The experience and attention to detail is slick and succinct .
23 January 2025
Very helpful
23 January 2025
Very satisfied
23 January 2025
Easy to book in and car was ready on time - checked on other prices for brake linings but much too expensive I'm afraid
22 January 2025
Up to now i have been very happy with the service i have received.
22 January 2025
The overall experience with BMW is fantastic, Martyn Woe in service was a pleasure to deal with, always happy to help. Very proactive in answering any questions I had. He couldn't have been more helpful leaving me everything was in good hands.
22 January 2025
Very helpful and easy to deal with , transparent and open . Good communication . Timely service
22 January 2025
Thought a curtesy car could have been offered as the work was taking all day or at least the offer of transport to a convenient destination waiting for a bus in very cold weather was not a premiere experience
22 January 2025
Very efficient but very pricey for a car that had only done 26K
22 January 2025
Friendly staff
22 January 2025
Scott was very helpful and concerned we hadn't been dealt with.
22 January 2025
Visited bmw for a recall, but my idrive needs to reinstall, charged 130 pounds for 1 minute work, ridiculous
21 January 2025
done in time and empty washer bottle filled,
20 January 2025
A good all round service
20 January 2025
Your phoned and emailed to everything that needs doing. Great experience.
20 January 2025
Benjamin was great
20 January 2025
Overall ambiance. Bringing car in for any work is a joy, no need to endure the weather
20 January 2025
Car drives beautifully and breaks are very effective.
19 January 2025
Good service and on time
19 January 2025
There was a blip with booking our service online as it failed to mention an extra part required, which subsequently increased the initial cost by £200.00. It wasn't a problem as Aileen handled the situation with true professionalism and empathy.
19 January 2025
The friendly and efficient way my issue was dealt with by Ailish Connell was greatly appriciated . The cordial atmosphere in the servicing reception area makes waiting very pleasant.
19 January 2025
I have got a complaint pending which I believe one of the managers is dealing with
19 January 2025
Dealt with Sheffield for many years, bought all my cars there and for family too. Once past central booking I deal with Scott who always provides an excellent honest service and has done so for many years now. Thankyou.
19 January 2025
He was really helpful and made sure I got sorted swiftly
19 January 2025
Great service
18 January 2025
Fantastic service.
18 January 2025
All work done very thoroughly. Really impressed with all the little extras including my car being washed
18 January 2025
Kept informed throughout and work completed as promised. Coffee was good too
18 January 2025
No issues
18 January 2025
Very happy with the overall service of everyone at bmw Sheffield.Ive took my car there at least 7 times in the last two years.Never had and issue.
18 January 2025
My car felt like brand new after service and everything was explained to me and no hidden costs added
18 January 2025
Speed was good and communication
17 January 2025
Poor
17 January 2025
No hassle from dropping off to collection
17 January 2025
My cars service was completed in great time, and the gentleman dealing with me was very polite.
17 January 2025
Scott was very helpful and informative. I received the correct advice relating to various issues with my car and for once was given a courtesy car!
17 January 2025
Overall v pleased. The only area I felt you could improve was the telephone manner of the person who rang to remind me of the appointment. Although most of the conversation was professional her introductory words were a little to familiar.
17 January 2025
Very pleased with the level of professionalism and welcoming from Scott.
17 January 2025
Without booking, the brake fluid was replaced and a nail in the tyre fixed
17 January 2025
Painless experience from start to finish
17 January 2025
Friendly fast and kept up to date
17 January 2025
The car was inspected and serviced quickly
17 January 2025
Always offer outstanding service
17 January 2025
No issues at all. Great experience
17 January 2025
We have owned a BMW for over 30 years and live the quality of the vehicles
17 January 2025
Easy and simple.
17 January 2025
Everything was completed in a timely manner great customer service along the way
17 January 2025
Tom was a star and very helpful.
17 January 2025
Information given
17 January 2025
Service and MOT undertaken whilst i wait. Worked whilst waited with wifi.
17 January 2025
Quality loan car
17 January 2025
Very interesting
14 January 2025
Very friendly and great customer experience.
09 January 2025
Ahead of schedule and everything went to plan.
09 January 2025
They cleaned the car as well after the recall service
08 January 2025
Again l have used you many times. You are excellent.
07 January 2025
Very satisfied would recommend
06 January 2025
one element of the warranty work yet to be completed
06 January 2025
Completey satisfied with all my Services experiences at Sytners at sheffield.
06 January 2025
All work done.
05 January 2025
Car wasn't washed as apparently the jet wash had broken-not sure what happened to using a bucket of water. The car wasn't hoovered out either. Perhaps because it's a Lex car they weren't interested- shame really as I have had over 10 cars off them
05 January 2025
Safi was very good looking after me during the visit.
05 January 2025
I am totally satisfied with the service experience I had, everything was explained in full, and I was able to drop my car off on a Sunday, which fitted in with my work load on Monday morning.
05 January 2025
Once my car was booked in the service I received was exceptional
05 January 2025
Polite Friendly Reception upon arrival and made to feel like a valued customer
04 January 2025
Martin was very honest and precise was kept very well informed, nothing was to much trouble excellent service.
04 January 2025
Everything got done within the hour and the reason I'm giving 4 stars is because since then, my bmw intermittently says no signal. I'm still trying to work out a fix.
04 January 2025
Excellent service
04 January 2025
The staff appeared motivated in delivering customer satisfaction,and they delivered.
04 January 2025
My car was promptly taken away when I arrived. I was offered a drink and had a quick chat with a member of staff regarding my appointment.
04 January 2025
Ben was really supportive and resolved my issue with ease. Amazing customer service and would highly recommend.
04 January 2025
My service manager, Lewis was polite and professional from the first contact and kept me regularly updated on the progress of the repair. He also arranged a courtesy car for me over the holiday season.
04 January 2025
Warranty parts fitted in/out one day
04 January 2025
Explained in full about the work
04 January 2025
Very straight forward to arrange and service done quickly
04 January 2025
Service and recall completed whilst I waited.
04 January 2025
Martyn was brilliant
04 January 2025
Still getting occasional squeak from the front of car when driving over humps
04 January 2025
My car was recalled for a Driver's airbag concern. I was handed the car back with no proof of what had been completed to address the concern
04 January 2025
Absolute outstanding work from Ben kept me updated throughout the whole job
30 December 2024
My vehicle was returned in a clean condition with the recall EGR cooler replacement work completed satisfactorily
29 December 2024
All good no complaints
29 December 2024
Solved problem
28 December 2024
Nothing too much trouble always kept informed of the progress.
28 December 2024
Always helpful
28 December 2024
Kept up to date with vehicle progress. Very polite. Great service.
28 December 2024
Friendly staff and good standard of work
28 December 2024
Very satisfied ??
26 December 2024
Really well organised
26 December 2024
Service is faultless from booking in to being received on site and being dealt with by the service personnel. Friendly and extremely helpful.
24 December 2024
From the start to the after service call - it was a great and positive experience.
24 December 2024
The representative who dealt with me was called Ben who was friendly and professional as you would expect from BMW. He made my experience a good one and I couldn't find my house keys spoke with Ben and he managed to locate the keys. Thanks
24 December 2024
Felt comfortable work had been done to a high standard
23 December 2024
Lisa McLaughlan was excellent and at tentative and explained the process well. I think she is a credit to Sytner.
23 December 2024
Faultless service by all the wonderful people from first contact to me leaving very happy with the car.
23 December 2024
My brakes were checked as requested and my car passed its mot. No problem.
23 December 2024
Quality and service
23 December 2024
Simple brake fluid service but the cost given what it is could be slightly better.
23 December 2024
Great customer experience
23 December 2024
Well known company
23 December 2024
Quick turnaround, kept updated regularly
23 December 2024
Very good experience, greeted on arrival told how long it would take to do the job ( I was waiting for my car ) and a good selection of complementary drinks etc which were offered.
23 December 2024
Very satisfied ,giving me additional options which were required
23 December 2024
excellent service
22 December 2024
Attentive reception and service from Tom.
22 December 2024
Did everything that was required
21 December 2024
Excellent service from dedicated staff, whether it be sales or servicing
21 December 2024
Simon was very polite and professional also Phoned and asked if everything was fine after work was completed
20 December 2024
First class service from all the staff and all very friendly. Scott who was assigned to me for the recall kept me informed as to what would be happening throughout the day.
19 December 2024
Was told I needed new wipers, this was the same last year. Car has only done 4k since last service. So it's either unnecessary up selling or poor quality products fitted. Expect better from BMW
19 December 2024
Faultless
19 December 2024
Did what was said they would and more
19 December 2024
The work was well and promptly
19 December 2024
Good communication throughout.
19 December 2024
Tom was extremely helpful and knowledgeable, got my MOT and retest arranged in a way that was convenient for me
19 December 2024
Service and knowledge
19 December 2024
Even though the car was not purchased through BMW Sytner sheffield they have looked after me and the car to 1st class standards
18 December 2024
No call back, wrong part fitted
18 December 2024
Helpful staff. Provided me with somewhere to work whilst sorting out an airbag recall so I didn't have to take time off work. They really looked after me.
18 December 2024
Friendly professional staff , great environment, service completed on time
18 December 2024
Brilliant service always has been.
18 December 2024
I traveled 40miles one way to Sytner Sheffield and I would do it again just to be able to have the same great service
18 December 2024
Total disappointment
18 December 2024
Not satisfied what sonever
18 December 2024
Great service
18 December 2024
used two BMW dealership before, all service was good but this was the pinnacle of all
17 December 2024
again ben was brilliant! just not happy with service valeting and leo the technician
17 December 2024
Nothing was a problem with this dealership, both my front light's were replaced via my warranty & the reapplication of GardX was done to a very high standard
17 December 2024
In this case the additional work was covered by my extended warranty. Once you found the warranty everything was great.
16 December 2024
The car could have been hoovered as it was washed
16 December 2024
Again, communication and service are top notch. Great staff who are friendly, professional and knowledgeable.
16 December 2024
Service reception is very good with well trained staff. I like the video appraisal of the vehicle and health check
16 December 2024
All good.
16 December 2024
Good not got a problem with the service just the length of time to wait for an oil change was six hours-ish
16 December 2024
The staff are very friendly, the facilities are great for working from, and Martyn Hoe always goes out of his way to support me.
16 December 2024
Excellent care, all work done and lower priority jobs identified and costed for me to schedule as convenient.
16 December 2024
Friendly staff, great service and coffee!
16 December 2024
Good service, wasnt pushy with recommended items which was appreciated
14 December 2024
I couldn't be happier with our experience and our service overall Ben clarkson from the Sytner BMW Sheffield branch was Amazing from start to finish and again amazing detailed VHC and work carried out by Marco Portaluri
13 December 2024
Prompt and professional
13 December 2024
Very professional right from the start. Of course all dealerships like to treat you well (they want your money). Lovely building/staff and made to feal at ease. Job done as expected with no drama's.
12 December 2024
See above
12 December 2024
The job itself was well done with no visible signs it had been completed. Check in was easy and efficient. Services inside the building were great. Felt a premium service.
12 December 2024
Overall it's a good experience.
12 December 2024
Quick service and comfortable waiting
11 December 2024
Overall satisfied but when I asked for a courtesy car, they said I would have to wait till next month, I couldn't wait the car needed the part.
11 December 2024
Ailish was brilliant
11 December 2024
Staff went out of their way to ensure I received help swiftly and efficiently: it felt as though nothing was too much trouble.
11 December 2024
Everythingpromptly done that was required
11 December 2024
Excellent service
11 December 2024
Disappointed to have to pay nearly £400 for a run in service after 3 weeks of owning the car!
11 December 2024
As always, exceptional was service
11 December 2024
The recent service was excellent and the service representative Scott was excellent. I will be returning for future work with both of my BMWs
11 December 2024
They went over and above to resolve my problem.
11 December 2024
The work was completed on time as discussed
11 December 2024
The vehicle was serviced, cleaned, and was ready on time.
11 December 2024
Done swiftly, staff very courteous and received coffee in a space where I could work.
11 December 2024
Smooth operation, professional friendly staff, everything carried out as expected
11 December 2024
excellent service
11 December 2024
Great customer service from all the people I spoke to and a lovely dealership to walk around while waiting. I was offered a small office for a business call which was lovely.
10 December 2024
Very good all kind and polite
09 December 2024
I was very satisfied with the service 8 received. Although the service technician did not update the iDrive service history, when they did the previous year for my Mot. I will ask on my next visit, for them to update this.
09 December 2024
My issue was solved to a more than satisfactory standard. The BMW team articulated the issue concisely and kept me well informed throughout the whole process.
07 December 2024
Martin kept me up to date
06 December 2024
Friendly staff
05 December 2024
All my needs were met.
05 December 2024
Noticed I was the only person not offered a beverage by the staff. The person handling my service matter was great though.
05 December 2024
Easy to deal with
05 December 2024
Friendly staffs
05 December 2024
All work completed on time
05 December 2024
Had a bad experience where BMW Sytner lost my house keys connected to my car key.
04 December 2024
As above & sorted the issues that the car had
04 December 2024
All down to service agent
04 December 2024
Work completed successfully with great communication and customer service
03 December 2024
Great friendly service from my arrival and throughout my time on site whilst I waited for my car. I was kept well-informed about what was happening to my vehicle
03 December 2024
Professional and efficient
03 December 2024
The Technician and reception was first class
03 December 2024
Excellent customer focused experience
03 December 2024
Fabulous
03 December 2024
Great service and customer care
03 December 2024
quick and informative service from start to finish
03 December 2024
A well organised facility that provides superb service.
02 December 2024
I was completely satisfied. Safi was professional and made me feel valued as a customer.
02 December 2024
Lisa the service advisor dealt with the drop off, collection of my car professionally and answered my queries making appropriate recommendations. Service Video from Callum was useful and professional.
02 December 2024
The recall issue was resolved.
02 December 2024
Extremely satisfied
02 December 2024
Looked after very well
02 December 2024
My vehicle was cleaned and carpets hoovered following its MOT and wheel refurbishment.
02 December 2024
Everything went smoothly
02 December 2024
Good
02 December 2024
Very efficient service on site. The team were welcoming & communicated well. All work was done & my car was returned ahead of schedule.
01 December 2024
We were looked after brilliantly by Charlotte, Robert and Laurence especially. The whole team were brilliant throughout.
01 December 2024
Good work
01 December 2024
It was good service
01 December 2024
Love the way you drive inside for the service area and greeted straightaway. Brilliant service from Lewis & James, thank you! Great facilities too, sat and did work while waiting.
30 November 2024
Good hospitality
30 November 2024
Top quality. A most satisfying, peace of mind service. Very happy indeed.
29 November 2024
Well managed reception.
29 November 2024
After the service and MOT, I found a loose screw in the boot, which raises concerns about quality control." "The boot cover misalignment was not present before the service, and I was told it is due to wear and tear, which I find surprising.
29 November 2024
The service technician explained what was needed and his video was very helpful
29 November 2024
everything run smoothly, no problems and everything as promised
29 November 2024
All very smooth and organised
29 November 2024
Was Made aware of every step of the service through the all time!
29 November 2024
The staff member (Martyn Hoe) was very professional, communicated- giving updates until my car was ready.
28 November 2024
Always enjoy the hospitality the staff provide while waiting for the service to be carried out.
28 November 2024
Vehicle cleaned after required repair
28 November 2024
Staff are very friendly and welcoming
27 November 2024
Everything was explained in detail including costs.
27 November 2024
Quick job on MOT as asked
27 November 2024
Always kept up to date with work on the car , nice loan car provided whilst mine was in for service
27 November 2024
Recall work done ok but car was returned with an engine management issue after work done fortunately they dealt with the matter very professionally
27 November 2024
Was done in an hour and was looked after from start to finish
27 November 2024
The staff are lovely a service people lovely Lisa was very helpful
26 November 2024
All my needs were met
26 November 2024
All great apart from collecting the car. Guy rushed past and handed the keys over quickly as he was passing. Just seemed like he was too busy to make an effort. Not a major issue just completely different to the initial drop off
26 November 2024
every thing that was a concern was sorted
26 November 2024
I was well looked after, kept informed and my car serviced.
26 November 2024
I've had BMW cars for many years now and have never been anything else than very happy with the service provided.
26 November 2024
Initially came in with one door puncture but checked all 4 & altogether 3 had to be replaced,
26 November 2024
No much to complain about. All went very smooth
25 November 2024
Martyn took care of all elements of the work and was very helpful.
25 November 2024
Very good but put down for fuel additive to be put in and it wasn't not essential though
25 November 2024
Top quality service
25 November 2024
Whole experience was better than I'm used to, plus I like the health check vidio.
25 November 2024
Wonderful service and attention to detail.
25 November 2024
Felt valued.
25 November 2024
Sorted out the problem and then gave a call back to check if I'm happy with the work
25 November 2024
Excellent service team. They always provide thorough informations about the car with honesty!
25 November 2024
Pre inspection video of my vehicle and regular updates via my phone. Took advantage of the courtesy coffee to pass time whilst I waited.
25 November 2024
Everything was completed efficiently and courteously if rather expensive for a very simple first service
25 November 2024
Car provided and car cleaned
24 November 2024
Great service as always
24 November 2024
Communication Attention to detail the staff
24 November 2024
My problem was dealt with effectively.
24 November 2024
Couldn't have asked for an easier experience
24 November 2024
Dealt with very efficiently and courteously.
24 November 2024
No waiting when you arrive with your car, everyone polite
24 November 2024
Everything is just top notch at bmw .
24 November 2024
The agent was helpful and pleasant. Work was completed in the timedcale agreed. But why does it always feel like you are doing me a massive favour by letting me bring my car there?
23 November 2024
No hustle is the main thing.
23 November 2024
Was given no reasons to be unsatisfied
22 November 2024
Experience was great at Sytner Sheffield, Lisa was wonderful & helpful with sorting out my repairs with warranty company. I would have been great, if there would be load car available. It's fine as this was short notice.
05 February 2025
excellent service