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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
852 ratings and 406 comments received in the last 90 days.
07 November 2024
Everything went smoothly. Other than a lot of paperwork to deal with, again the Rep sailed through these swiftly.
04 November 2024
The whole process was straightforward and simple. George provided clear communication all the way through the process, and made everything very easy all the way through to delivery.
04 November 2024
Nothing too much trouble and never pushed during the whole process
04 November 2024
I am loving my new X4 car, and ready to experience life with BMW as my "partner"
03 November 2024
Deal done in a day and my brand new M235i collect three days later. Finance deal really good. BMW and loyalty incentive fantastic
03 November 2024
From our first enquiry to taking delivery Harvey was completely outstanding. He kept us fully informed at every stage, arranged for us to take delivery near our home in Suffolk and came down on his day off to handle the handover himself.
03 November 2024
Everything was spot on.
03 November 2024
Polite . Friendly. Un pressured. Knowledgeable staff. Delivery on time . Kept up to date at every step of the way . 10 out of 10 for David .
02 November 2024
Everything completed efficiently
01 November 2024
I'm so happy with the service from Harvey was so supportive and helpful and he drives my new car to my home in buckinghamshire and he also collected my old car fantastic service
30 October 2024
Very welcoming from the moment you step inside
30 October 2024
Excellent customer service from start to finish. Chaneice Allen was honest, transparent and knowledgeable. All requirements met and in a very timely manner.
23 October 2024
The staff were always welcoming
18 October 2024
A friendly, professional and welcoming experience in every aspect.
16 October 2024
Excellent service from Chaneice.
16 October 2024
I was completely satisfied with the experience overall.
16 October 2024
As a returning customer the experience as always is pleasant.
10 October 2024
Professional service
08 October 2024
Very professional sales team and Mr George Lott seems to know what I like.
05 October 2024
Sytner BMW Sheffield was amazing and especially Christopher Howe. He did everything he could so I could get the best deal possible. Amazing customer care and communication. Will go back to Chris for my next purchase. 10/10. Great person and salesman.
04 October 2024
Very satisfied and thrilled to bits with our new car.
04 October 2024
Team were very good- straight talking and trust worthy and open about the complexity of the situation. Also went beyond requirements to try and help us out with some of the challenges we faced.
03 October 2024
Jessica was friendly, professional and knowledgeable
03 October 2024
David looked after us and even another phone call to see if everything was ok
03 October 2024
Harvey explained everything in great detail which made this purchase a memorable one. He is a real asset to the dealership.
03 October 2024
Informative about new car specifications. Helpful advice on changeover procedures Positive assistance
03 October 2024
Nice modern building, friendly and helpful staff
03 October 2024
Guided through the process of selecting the right car for my needs. At no time did I feet under pressure to buy
02 October 2024
As above.
01 October 2024
It was a great experience.
01 October 2024
Very organised, polite staff , couldn't do enough.
01 October 2024
They kept me up to date with each step of the cars build and delivery
01 October 2024
Enjoyable buying experience
30 September 2024
Excellent purchase, delivery,and aftercare
30 September 2024
Very satisfied with the advice and help from all members of staff
29 September 2024
We requested a couple or changes to our new car, tyres and grill, thank you Mark Lomas for seeing this through, we love the car.
28 September 2024
Excellent service
26 September 2024
Polity employees and comfortable atmosphere
25 September 2024
all ready and waiting no delays
24 September 2024
First class service from start to finish. All staff friendly and professional. would definitley recommend
21 September 2024
Again Mark was professional, andso enthusiastic. Great service from him.
21 September 2024
Excellent service from start to finish with much help and assistance that I required throughout.
20 September 2024
It went smoothly in a relaxed efficient atmosphere. After buying many new cars from other dealerships this was by far the best experience.
20 September 2024
Nothing to much trouble to explain to me
20 September 2024
Understood my needs.
18 September 2024
Sam (Keyworth) was great in helping us find exactly what we wanted, he was knowledgeable about the vehicle making sure it had the spec we wanted
17 September 2024
Very satisfied
17 September 2024
Perfect! David went above and beyond to deliver the car on the day requested which was greatly appreciated. The personal touches and constant updates on progress were excellent which just adds to the overall experience. Worthy of 6*...Thank you!
15 September 2024
Both Harvey and Paul worked really hard to help find a financial solution. Even sourcing a test drive car (M2) from a competitor dealership due to simple circumstances beyond reasonable control. Very happy with my car, thank you again.
10 September 2024
From the initial purchase to collection day, the whole process was seamless. The lead time was shorter than anticipated.
10 September 2024
Quick turnaround times and personalized support have made my interactions exceptionally positive.
10 September 2024
Really helpful finding a car for me with the specific requirements I wanted. Kept me updated with progress of my car. Made a great effort when I picked my car up and showed me around it.
10 September 2024
Everything was made simple and clear to understand.
07 September 2024
Everything was ready for me so the handover process was very smooth. The showroom at Sytner Sheffield is amazing and I was made to feel special collecting my car from one of the collection rooms. My car was prepared to a high standard.
05 September 2024
David and Danny provided excellent service
05 September 2024
The second car I have purchased from this dealer. This experience was great. Harvey was very knowledgeable and made the whole experience easy and smooth.
04 September 2024
Clean showroom,polite sales
04 September 2024
It was fantastic, the service was very good.
04 September 2024
All staff was courteous and nothing was any trouble.a good coffee was always made available.
04 September 2024
Very satisfied with the approach the time and the care taken. Harvey has done an excellent job!
04 September 2024
Every one very helpful
03 September 2024
Wasn't rushed and any questions were answered.
29 August 2024
Very helpful and listened to my needs to get the best deal for me
29 August 2024
extremely accommodating and helpful throughout the process
28 August 2024
The whole customer experience at BMW is top top level. From the second you walk in you get greeted and offered a beverage and snack. Then they make it seamless to be partnered up with a member if they team. There's comfy seating whilst waiting too
25 August 2024
.
24 August 2024
High quality appearance and courtesy
22 August 2024
Jess and her manager worked hard to agree a deal I was happy with. Jess was very pleasant, answered all our questions & provided plenty of information. The collection of the vehicle made special and Jess gave me a follow up call to ensure all ok.
20 August 2024
Good selection
20 August 2024
Mark was very helpful
13 November 2024
Fine no issues staff were very good
13 November 2024
Good service and advice when it is needed.
12 November 2024
Great experience and surroundings from Sytner Sheffield .10/10, Pleasant staff and comfortable non pressured environment.
12 November 2024
Welcoming professional prompt
12 November 2024
Quick turnaround of my car. No hard sell on advisory's. Was able to work in the desks that were provided for customers.
12 November 2024
Purely because the cost is on the higher scale of the spectrum compared to other places (German Autocenter etc. )
12 November 2024
Richard Holmes could not make me feel more important, his knowledge and coms throughout were faultless. Whilst waiting for my lift for 30 mins,was asked a couple of times if I would like a drink or any other assistance
12 November 2024
Efficent,
11 November 2024
Very helpful and kept informed throughout
11 November 2024
Quick turn around and professional service.
11 November 2024
Sheffield service team have a very personable service and go out of their way to support the customer and their needs. A first class service.
10 November 2024
A good experience. A1*
10 November 2024
Samantha Bailey at Sytners always looks after my requests.
10 November 2024
As previously mentioned excellent service from this branch. Always kept informed in regards to my vehicle.
10 November 2024
Excellent
10 November 2024
First class service from start to finish
09 November 2024
We were met by Richard when we entered and told of the processs. He told us everything we needed to know and kept us up to date all the way through
09 November 2024
Lovely place and people that work there. Can't do enough for you
09 November 2024
Although the repair was completed eventually, I was delayed and had a stressful experience on the whole.
08 November 2024
The staff are (to a man and woman!) personable, pleasant and professional. The whole dealership is always immaculately clean and portrays evidence of competence and tranquility. It instils confidence in their abilities and their ethos of perfection.
07 November 2024
Excellent
07 November 2024
Very satisfied
07 November 2024
As above Due to Ben Clarksons approach and help made my experience second to none.
07 November 2024
No problems
07 November 2024
All issue were resolved very quickly allish was very helpful and delt with everything quickly was pleased with the level service I was given
07 November 2024
I'm interested for the repair with your colleague Lwies. But only one thing I'm not interested in is: when I took the car I saw the front grill there's a scratching hit it . Some how when it was under your care and it's course the crack and bother me
07 November 2024
Unfortunately my 2021 X6M50D had a catastrophic turbo failure. Not withstanding the warranty of the car had expired. BMW covered everything as the car was an approved vehicle with full bmw service history and only 33k miles.
07 November 2024
Everyone to whom I spoke was excellent: professional, courteous, helpful. Thoroughly impressed.
07 November 2024
Very professional.
07 November 2024
I was kept informed throughout my wait of what was happening to my vehicle.
07 November 2024
Sytner Sheffield is an impressive centre, the customer service and hospitality was great.
06 November 2024
When I escalated the issue to the complaints department my car was taken in for repair to then when my car came back they had only carried out half of the work needed so my car has had to go back in again for further repairs
06 November 2024
Overall experience was ok , price was not as quoted on the app it was more !! So all on average I would say . Which I feel is not what I usually expect.
06 November 2024
The staff are always happy to help and very professional and consciences about their work, A very relaxed atmosphere throughout the building,
06 November 2024
The staff were very friendly and efficient when booking in, the service video explaining vehicle condition was concise and professional.
06 November 2024
Service experience from beginning to end was great. I was made to feel at home whilst I was shown what works were done to my vehicle.
06 November 2024
My problem was solved very quickly .
06 November 2024
Everything worked for my timetable
06 November 2024
Car ready on time
06 November 2024
Good customer service and kept in contact with updates on timescales
06 November 2024
Found the issue with my car really quickly and gave me the peace of kind
05 November 2024
Very happy never fail with there service
05 November 2024
Kept informed of progress in a helpful and friendly manner.
04 November 2024
Another first-class job from Mr Scott Walker! Polite and professional as ever... all work was done on time as usual. Thank you. Great job. Your showroom staff are lovely and looked after me with lots of tea and biscuits too!
04 November 2024
Work was completed to a high standard
04 November 2024
trouble free and well looked after
04 November 2024
All good thanks. Just one request that was not actioned, despite being historically suggested by the very helpful service team over the years.
04 November 2024
From booking to collecting the vehicle I was well looked after
03 November 2024
Excellent advice nothing too much trouble
03 November 2024
Explained everything in a empathetic way.
03 November 2024
The staff were really nice and polite, explaining what work needed to be done and gave an estimate time for the work to be completed. The work was of a high standard and my car was cleaned before it was handed back to me.
02 November 2024
Scott was very helpful and helped me get me issues resolved quickly and without any hassle
02 November 2024
Saf and Lisa were extremely helpful and professional. Couldn't have done more for me. The dealership in general is very nice and welcoming.
02 November 2024
recently I had work done by Bodyshop and the results were beyond my expectations. I did have to return for a very slight issue and found there was no quibbling. My keys were taken and the issue was resolved without hesitation.
02 November 2024
Keeping me updated all the time
02 November 2024
Lisa was very pleasant and friendly explaining what kind of work to be carried out. She rang me as soon as my car was available for collection when I was shopping at Meadowhall.
01 November 2024
did the job plus some extra work needed in a timely manner and the ladies looked after me while I waited
01 November 2024
Very kindly and knowledgeable staff. I have been served by Lewis and Lusy at my last 2 visits and they both were wonderful.
01 November 2024
Great check in. Kept updated. Knowledgeable and friendly staff.
01 November 2024
Excellent service, especially from Martyn Hoe who went above and beyond!
01 November 2024
no pressure to buy anything, and Adam mad us feel welcome and found something to suit our needs
01 November 2024
I was very happy with the person who dealt with me. Sorry forgot his name ,he was very helpful and polite.
01 November 2024
Following a really bad buying experience at Stratstone Chesterfield BMW, I decided to take my car to Sytner Sheffield BMW for servicing. Wow! What a difference it was.. everything from the booking in process to the collection was a 5 star service!
31 October 2024
Big shout out to the service team. Scott Walker really top professional. Sammi brilliant, the reception staff welcoming the coffee nice and overall the welcome great. Spares & accessories David and Paul helpful and friendly. Overall nice experience.
31 October 2024
It was efficient and professional
30 October 2024
Ben was very helpful, professional and courteous.
29 October 2024
I have always have had my BMW service carried out since I bought my car from you at Sytner Sheffield who have done perfect job. Thank you.
29 October 2024
Martyn went over and above to get the car fixed.
29 October 2024
Thorough and helpful.
29 October 2024
Feel like everything was take care off
29 October 2024
Because everything was gixed
29 October 2024
Disappointed with high tyre prices. Otherwise everything was very good.
29 October 2024
First class service
29 October 2024
Sammy was great.
29 October 2024
Amazing facility and every member of staff always makes you feel welcome
29 October 2024
Extremely satisfied It's very rare these days when you as a customer are made to feel so welcome.
29 October 2024
Was good
29 October 2024
I can't find fault with the actual experience.
29 October 2024
Scott was fantastic
29 October 2024
First class service, courteous, and kept me well informed
28 October 2024
Very happy
28 October 2024
Work was carried out as described and I was kept up to date with progress. My car didn't sit idle at any point. Although I was waiting on the sofas, I was able to get on with my day job without interruption. I didn't feel forgotten at any point.
27 October 2024
Customer friendly
27 October 2024
Nothing like I have experienced in any other garage My wife bought a brand new Kia sportage last year and the service was nothing like I experienced at bmw Sheffield sytner which was sad as new cars are a very expensive item and a luxury purchase
26 October 2024
Great
26 October 2024
Extremely fast and efficient service experience.
25 October 2024
Genuine and first class personal customer service was experienced from vehicle service / repair team; and the app / texts kept me fully updated. Discussion on new car options with Mark Lomas was also very much appreciated and informative.
25 October 2024
Easy to deal with only reason for 4 out of 5 was lack of loan car while ours was in
25 October 2024
As above also repair completed 45 mins later than requested
24 October 2024
I arrived with what I thought was going to be a simple problem to resolve which turned out to be more complicated. It was dealt with exceptionally efficiently and effectively.
24 October 2024
Very professional and efficient service and being kept informed of the progress of the work on my vehicle.
24 October 2024
Ben was excellent, looking after me very well.
24 October 2024
Excellent showroom cafe and well looked after by service staff and cafe staff
24 October 2024
Very happy with the service, everything was explained with clarity.
24 October 2024
Everything was explained by Hayley who was professional and kept me informed.
24 October 2024
Great customer service, the repairs were completed quickly and efficiently, I was kept informed throughout.
24 October 2024
Service personnel go extra mile to meet your requirements
24 October 2024
Very satisfied, straight forward.
24 October 2024
The price I was quoted is not the price I paid. I'm not talking about the new tyre I needed..I'm grateful that your service people spotted that...but for the vehicle check, I ended up paying more than I thought I should.
24 October 2024
Staff situation is abit like left hand doesn't know what right hand doing no communication, you get passed from one person to another. Just a car registration to identify you no using your bloody name
24 October 2024
Consistently excellent information and service
24 October 2024
Excellent experience all round.
23 October 2024
Lisa was fantastic. No issues, no drama, just made it happen.
21 October 2024
All was as expected
20 October 2024
Blown away by the level of service I received
19 October 2024
Everything sorted out with my 4 series. Will pass its MOT now, thank goodness. Lovely service centre. All staff are great
18 October 2024
The Sytner Sheffield service centre is very nice and the staffs are great.
17 October 2024
Everything run smoothe
17 October 2024
Good service fair price felt confident you would sort
17 October 2024
Service was excellent
16 October 2024
Very helpful.
16 October 2024
The Service manager Ben was very helpful and professional
16 October 2024
Customer service experience through Martin Hoe was excellent.
16 October 2024
Good coffee and biscuits while waiting. Quiet, comfortable surroundings whilst waiting and working
15 October 2024
Booked a 'wait at dealership' service. Was greeted on time, vehicle book in process efficient. Kept up to date with progress via Sytner service app. Car returned to me within 1 hour - excellent. Useful video walk through of car condition supplied.
15 October 2024
Sam was across my service keeping me informed and up to date with progress
15 October 2024
Accommodating and helpful service team , who provided updates throughout the day. Great environment
15 October 2024
Overall I found it effortless.. turn up drop off and collect. Staff professional courtious and friendly.
15 October 2024
The work was completed on time to a high standard
15 October 2024
Very professional.service.From diagnosis to repair everything went smoothly.
14 October 2024
Very good all round experience and Scott always willing to go the extra mile to ensure everything goes smoothly.
14 October 2024
Kept us informed well
14 October 2024
Lisa Blythe was excellent, attentive and courteous. Offering me a desk to work from was a welcomed resource.
14 October 2024
Very satisfied
13 October 2024
As above. If I had been told the car didn't need to be in so early, I could have planned my day differently. I suspect I was told this was a "multi hour job" when clearly it wasn't for the convenience of the workshop
13 October 2024
Video showed me what they looked at on my car and any recommendations
13 October 2024
Car was ready when promised. Drop off and pick up was fine.
13 October 2024
Very good
13 October 2024
No nonsense
13 October 2024
See we.
13 October 2024
??
13 October 2024
I was very satisfied with my experience at Sytner. The car was repaired within the time frame given and it was also valeted.
13 October 2024
Never had an issue here. Task was always complete
13 October 2024
Smooth & Supportive
13 October 2024
Good service and quick. Also gave me discount due to working for the government.
13 October 2024
On the latest recall visit I was impressed by the level of service provided by Scott. On my previous visit the car wash staff had 'dulled' my ceramic finish by inappropriate washing - so I asked that it wasn't washed on this occasion.
13 October 2024
Always good quality service. Car done on time.
13 October 2024
No complaints. However, would have liked a courtesy car while the repairs were being done. I have a 70 mile daily commute to work.
13 October 2024
I was told issue resolved and it has not been, I am still having to top up my windscreen wash every 2-3 days, so I am feeling a little fobbed off.
13 October 2024
Courteous, helpful, clear
13 October 2024
All work completed and on time.
13 October 2024
Safi is a very friendly competent and efficient member of your service team. Top marks
12 October 2024
Nobody is perfect
12 October 2024
Martyn was very professional and kept me updated whilst the vehicle was there over 2 days.
10 October 2024
The service team were fantastic from start to finish. Job done on time. Excellent price
10 October 2024
The service from Ben clarkson has been very good. Realy good service from him . the whole experience was great apart from the poor work done by the mechanics which was ultimately the main purpose
10 October 2024
It was excellent
10 October 2024
Got the service I had gone for
09 October 2024
Lovely polite staff.
09 October 2024
Aillish looked after me extremely well...very pleasant with great communication throughout..service completed exactly as described it would be.
09 October 2024
Service could've been quicker
09 October 2024
Efficient staff .professional and organised.
09 October 2024
Never had a bad experience
09 October 2024
Simple and Efficient
08 October 2024
Excellent service. Professional, kind and swift.
08 October 2024
Professional
08 October 2024
Lack of communication initially until complaining then no issue
08 October 2024
Great service advisor
08 October 2024
Timing was perfect and the service excellent.
08 October 2024
No issues
08 October 2024
The people are lovely, it's just expensive.
08 October 2024
Efficient, friendly and good service
08 October 2024
Was talked through process and explained well
08 October 2024
Professional team and excellent service.
08 October 2024
No issues at all, great service from start to finish.
08 October 2024
A small hiccough was dealt with effectively and the repairs were completed swiftly.
08 October 2024
Scott in the service department was great throughout the whole process
08 October 2024
Excellent communication
08 October 2024
Scott sourced two new rear tyres competitvely for us.
08 October 2024
Perfect start to finish. Great drive in service with clear communication and the fault was dealt with under warranty very quickly. I wouldn't hesitate to recommend Sytner.
08 October 2024
They always try to accommodate any timings to help fit in with my schedule when they have the car.
08 October 2024
Makes you feel special
08 October 2024
Extremely satisfied. A special thanks to my appointed service advisor Scott Walker who looked after me from the moment I arrived, keeping me fully informed of the progress of my repairs and being friendly and approachable.
08 October 2024
Job done and collected with zero hassle
08 October 2024
Staff was very friendly and straight forward
08 October 2024
No complaints.
08 October 2024
Quick service. Kept up to speed with status.
08 October 2024
Very efficient and great service from all the staff.
08 October 2024
Did the job!
08 October 2024
Just the overall service.
08 October 2024
Martyn listened to me when I explained what issues ,kept me informed was having with my car and resolved all the issues we were having. After the service I was still having issues connecting my mobile phone but Martyn resolved the issues I was havin
08 October 2024
Would be 5, but we were told to sit in the Mini area by the person who initially took our keys on arrival & noticed we were the only Customers not offered a drink. The member of staff who eventually looked after us was very polite & professional.
08 October 2024
The advisor answered all my questions that I wanted to know he was very good and experience
08 October 2024
Amazing friendly service
03 October 2024
Given use of desk to work from during MOT
03 October 2024
Fantastic professional service, nothing too much trouble. Richard and Scott in Service having dealt with them for 20+ years it is a pleasure to continue dealing with them.
03 October 2024
the staff at sytner were very helpfull and friendly and told me everythng that was going to happen, i had a loan car and time was taken to explain the controls
01 October 2024
Sytner sheffield is an amazing dealership and all the staff who dealt with us are absolutely amazing
01 October 2024
Generally a good customer services
01 October 2024
Couldn't be faulted
30 September 2024
Quick solution to problem and was able to spread the cost
30 September 2024
I felt the experience was at an excellent standard. The staff are professional and the classy interior of the building is brilliant. The whole experience made me feel valued. That is why I keep coming back.
30 September 2024
As above
30 September 2024
Professional service
30 September 2024
Polite, efficient service. Kept informed with the video. Reassuring that my pride and joy is in good hands!
30 September 2024
Very helpful staff from booking to finish.
30 September 2024
Helpful, friendly & polite
30 September 2024
Based on the alloy wheels machine work & finish & drivers front seat fix adjustment bar fix as this was loose. My vehicle was given back washed ( Should have dried the opening & of all doors, boot & all door glass, micro fiber cloth 2min job )
28 September 2024
Hassle free service from start to finish. Kept informed of proceedings throughout
28 September 2024
Very good - work was completed quickly and the car was washed afterwards.
27 September 2024
Martyn and Scott were, as ever, courteous and helpful, and arranged for the problems with my car to be sorted without fuss.
25 September 2024
Couldn't fault it.
25 September 2024
Yes very satisfied my service adviser Lewis Hallowes was amazing with me. I had multiple questions which some probably was daft but he still listened and explained everything to prevent me worrying about anything.
25 September 2024
Excellent service from the moment i arrived to the moment i left, curtesy call / text before and after service visit
25 September 2024
Ailish has been fantastic
25 September 2024
very satisfied
25 September 2024
Ease of booking, work carried out in agreed timescale. Video of inspection. Car returned in clean condition
25 September 2024
Great Service
25 September 2024
Great service and very friendly and professional care from all the staff at Sytner BMW Sheffield.
25 September 2024
Completely satisfied in particular Sam Gray he has an excellent attitude for the customer and bmw .
25 September 2024
Due to a suspension issue I needed an urgent appointment as I needed to car to go on holiday in 7 days time. The car was booked in within 48 hours and the issue rectified. Excellent service.
25 September 2024
Efficient friendly service in a clean and comfortable environment
25 September 2024
I was satisfied.
25 September 2024
Happy with service but expensive
25 September 2024
So far as I can see all is good!
25 September 2024
No issues or concerns.
25 September 2024
Everything was very good
25 September 2024
Great service from booking car in, during service and returning vehicle.
25 September 2024
Excellent service
25 September 2024
Completely satistied
24 September 2024
Complimentary tea/coffee and car wash and vac. Summary video also helpful to understand when upcoming maintenance is required.
23 September 2024
Efficient check in and collection of car.
22 September 2024
They always do their best
22 September 2024
Excellent service
22 September 2024
Although my car was kept in for a week, I was given a courtesy car and given constant updates. I felt involved at every step.
22 September 2024
Kept informed via I phone of progress and any other work required whilst waiting in a comfortable atmosphere and enjoying coffee and biscuits
22 September 2024
Very good service Rather expensive
19 September 2024
Relaxing and smooth process, friendly staff and kept up to date regularly.
19 September 2024
completely satisfied
19 September 2024
Professional yet friendly. I was kept fully informed
19 September 2024
5 stars is what your service team deserves.
18 September 2024
Straightforward, no complications
18 September 2024
The inspection thorough and professional with good feedback. Your price for the work nor competitive.
18 September 2024
As mentioned above
18 September 2024
Service was brilliant
18 September 2024
Friendly and excellent personal service
18 September 2024
The service advisor kept me updated all the way through, and my car has been fixed
18 September 2024
Always a first class job
17 September 2024
Friendly service
17 September 2024
Amazing
17 September 2024
Excellent service
17 September 2024
Sam was fantastic, very helpful, friendly and informative.
17 September 2024
Great service and this price didn't cripple me....!!!
17 September 2024
Very good
17 September 2024
Couldn't have done any more for me.
17 September 2024
Completely satisfied.
17 September 2024
I don't know if the aircon refresh add on was done it doesn't smell or seem any different. Complementary wash needed drying proper lots of water marks all over windows and car and dust making it look like the service was rushed.
17 September 2024
My car was fixed after the issue with the recall
17 September 2024
Booked at in, job done then collected at end of the day which was nearly 6.00pm, ideal as I work so convenient to get car
17 September 2024
I booked a sit and wait and my vehicle was turned around in approximately 90mins. I was very pleased.
16 September 2024
Efficient and friendly as ever
16 September 2024
I found the staff very polite and the lady on the refreshments area was very professional and very helpful. Also the lady on reception was fantastic too.
15 September 2024
General service for repair was ok. According to the engineer who came out from BMW to inspect the fault advised that the fault is likely due to the previous repair (carried out by Sytner). As no explanation has been given by Sytner, it is likely true
15 September 2024
Service advisor Lewis was great. As mentioned above had to bring the car back again 1 week later for work that was paid for in first visit but was resolved eventually.
15 September 2024
An excellent experience
12 September 2024
Great service from arrival, place to work, regular updates, completed in good time
12 September 2024
Quick, efficient and professional.
12 September 2024
All sorted with no dramas
11 September 2024
Professional and smooth process
11 September 2024
The price of the repairs and hourly rate could be better
11 September 2024
Again the staff are polite and always give you a smile as they pass you. Checking if you want anything.
11 September 2024
Good service
10 September 2024
Everything done with ease and friendly service
10 September 2024
Scott and Jon Crapper kept me informed at every stage to let me know what was going on, and the cause of the issue. I was so worried about the car but they put me at ease and got it sorted in no time.
10 September 2024
Very friendly and knowledgeable team. Welcoming on arrival Thorough with the work carried out. Explained everything in detail and answered all my questions.
10 September 2024
I was delighted with the service I received, they responded promptly to help resolve the issue with my car.
10 September 2024
They always make you feel important.
10 September 2024
Warm professional greeting from Lewis who kept me up to date and made me feel a valued customer. The car was also beautifully presented and cleaned at the end, which is a really nice gesture.
10 September 2024
The valeting of the car could have been a little better with some parts of the vehicle, side pockets and dash missed. I also thought the car should have been charged with electric before being returned.
10 September 2024
Fantastic service provided by Ben who went over and above on the day.
09 September 2024
No fuss, no waiting and kept informed
09 September 2024
Excellent communication, had a place to work whilst I waited for my car
09 September 2024
Very Satisfied with the service but not happy about the very expensive oil change. It seems rather over priced at £340 to have a change of oil and a filter.
08 September 2024
Excellent service all the time from Samantha Bailey.
08 September 2024
Very efficient and the service was completed on time. Also as a bonus my car was given a good clean.
08 September 2024
The service and warranty work was performed in a very thorough manner.
08 September 2024
Overall a great experience visiting Sytner for my service. Was greeted swiftly when arriving and enjoyed the complimentary hot drink. Martyn and the team was great and went over and above to check the health condition of my battery at no extra cost.
07 September 2024
Good Customer Service
07 September 2024
All the staff were extremely competent, competent, professional and efficient.
06 September 2024
Good customer service. Prompt service time whilst waiting
05 September 2024
Kept informed.
04 September 2024
The Personnel here are ALL exemplary and a credit to Mr Marsh and the Sytner brand: From telephonists, barristas, sales staff right down to Mechanics and valeters that I observed- nobody waned in professional ethic whether knowlingly observed or not!
04 September 2024
As ever the staff at Sytner's were courteous and efficient
04 September 2024
Extremely satisfied
03 September 2024
Very good communication from the team before the date & a loan car was arranged for the day. Attended to as soon as we arrived to deliver our car & collect. Explained why our car had been recalled.
03 September 2024
good people who handles the customers
03 September 2024
David was our sales representative and was excellent as he has been on the other occasions we have purchased a car.
03 September 2024
Clear communication, great environment, helpful, nice (!) and competent employees
03 September 2024
Good communication. Kept informed Car cleaned.
03 September 2024
Again very happy with service you gave me car was
03 September 2024
Everything was done efficiently. Lisa was very helpful.
03 September 2024
professional service Steve Vickers
02 September 2024
Very attentive
31 August 2024
Excellent workmanship, leaving no detail unchecked. Very proficient, courteous, and friendly engineers/technicians. A comprehensive post inspection video detailing all works carried out, and any that the customer may not be aware of.
31 August 2024
I leave my car there take it back in few hours and free of charge ..i was recived a gift to..thank you.
30 August 2024
Your staff did..a excellent and professional service as usual
30 August 2024
Excellent and friendly service
29 August 2024
Car was fixed in a timely manner, no further issues
29 August 2024
Excellent service
29 August 2024
I have visited sytner sheffield last year, i was satisfied with the service i have received
29 August 2024
The staff were attentive, professional and gave informative.
29 August 2024
Yes my x7 was delivered with tip top condition and also clearly explained what works carried out on my vehicle. Much appreciated for the mini valet and wash.
29 August 2024
No issues
29 August 2024
Lewis kept me informed of progress and communicated clearly. Also polite and professional..
29 August 2024
Job done satisfactorily plus a complementary car wax
29 August 2024
Everything done in a timely manner
29 August 2024
Good communication and environment
28 August 2024
Really simple and straightforward to deal with and excellent communication.
28 August 2024
Was kept informed while my car was being worked on, again staff very friendly and helpful.
28 August 2024
Quick turnaround on service, good comms, excellent place to work while waiting. Cleaning the car is a nice touch
27 August 2024
Excellent service
27 August 2024
Lewis was fantastic from start to finish, however the damage to my alloy took the shine off my overall experience. I appreciate the damage was repaired straight away, however it is a shame the avoidable damage occurred in the first place.
27 August 2024
Lisa was very good
27 August 2024
Fantastic customer service from start to finish
27 August 2024
Pleasant Informative Efficient staff
26 August 2024
I asked for the boot of my car to be vacuumed, and Sam did it himself, which really impressed me because it was left undone last year.
26 August 2024
Excellent service - kept informed at all stages.
26 August 2024
Even though I updated the BMW contact handler that I had a new phone number he still sent a couple of text messages to my old number leaving me to chase for a vehicle update at 16:30. Otherwise, I was extremely happy with the service experience.
26 August 2024
Mr Martyn Hoe provided excellent customer service. He was efficient, helpful and answered all my questions.
25 August 2024
I've always been treated as a valued customer, and the staff are polite and welcoming. I hope they keep up the good work.
25 August 2024
Everything went well
24 August 2024
So easy to get thing done
24 August 2024
Fantastic service
24 August 2024
My experience could not have been improved.
24 August 2024
As above polite friendly helpful
24 August 2024
Always receive excellent service
24 August 2024
Although my car is not new, the care and attention given was second to none. They even remarked how good my car was, given the high mileage.
24 August 2024
Very again this was down to the team and Scott. Kept me informed and enabled me to schedule a pickup time. Very happy with the service
24 August 2024
No issues
24 August 2024
Very good service and excellent communication
23 August 2024
Ben was great to deal with and really friendly.
22 August 2024
Perfect
22 August 2024
Very good although sometimes feels like going to the dentist
22 August 2024
Excellent service
21 August 2024
Very friendly staff
11 November 2024
George managed to source and reserve exactly the model I was looking for.